Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Seagal1
from Houston
Verified Purchase:Yes
Didn’t care for the product. Had a hard time trying to find out where to put data. Not user friendly.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JD from OP
from Orange Park, Fl
Verified Purchase:Yes
Been using H&R for over 10 yrs, great software and easy to use
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: SteveL123
from Ellicott City, MD
Verified Purchase:Yes
My experience with the software this time was a bit so-so. What this means was that some instructions and questions for the interview were not so clear. Overall, it was still ok. The “bad gateway” issue on 4/14 when e-filing was a black eye and caused additional unnecessary pressure for this tax season.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: glenh
from Raleigh, NC
Verified Purchase:Yes
As in years past, the software does a "review" of your return at the end. It found I had included a line about a REIT and warned me that the software didn't support that. However, I hadn't included anything about a REIT and was unable to find any way to remove that entry.
Pros: Easy to prepare
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Great features for investment income and small bus
on April 18, 2024
Posted by: Rb2251
from Rockford Il
Verified Purchase:Yes
The software is ideal for including investment income and small business income. It still struggles with optimizing ACA health care information against credits for small business health care deductions.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Cosmetologist
from Belpre OH
Verified Purchase:Yes
4/15 link to efile state/fed returns together didn’t work. Could’ve used free programs online and done the same thing. Bought program for efiling purposes. Sad deal.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MG1444
from New York, NY
Verified Purchase:Yes
While the program is simple enough to use, H&RBlock had a MAJOR service failure that prevented thousands of users from e-filing their returns the final weekend before the tax filing deadline. There was zero communication to customers about this failure event caused by their servers 'bad gateway' error. H&RBlock failed their customers and the citizens of the United States. I will never work with them again.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: stockteach
from Skokie,il
Verified Purchase:Yes
simpole to use and instructions are easy to follow
all question that one can have are easy to look up
all question that one can have are easy to look up
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock