Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Lost a customer2424
Verified Purchase:Yes
Glitch in 2023 software resulted in my getting an error code every time I tried to transmit my taxes electronically and my returns getting rejected. After hours of trying to fix every possible problem I finally had to spend the time and money to submit on paper on time. Unimaginable frustration and then I find out this happened to thousands of other people. I have been using this program for 6 years now but will never use again!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Snapdragon
from New Braunfels, Texas
Verified Purchase:Yes
This was my over 40 years using Block and have never been disappointed.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Cary72
from KCMO
Verified Purchase:Yes
I have used H & R Block tax software for 6 years and I am quite pleased with it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: SergiB
from Austin
Verified Purchase:Yes
I experienced so many issues with the software and with the electronic filing. My software atill shows that my taxes return has not been filed. At some point the submission went through and I have emails from the IRS receiving and accepting it. Too frustrating of a process this year
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Using a computer and h&r block tax software is the only way to do my taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: RSM1
from near Washington DC
Verified Purchase:Yes
I have used HRB software for over 10 years. It packs all the tax expertise that I need to get my taxes done reliably and efficiently. Except for a couple of annoyances, I love this product.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mjowil
from Chattanooga
Verified Purchase:Yes
Could not e-file for 3 days. Big notice on the screen says they know and are working on it and not to bother calling customer service. Ran out of time as they never fixed it and had one hour to get it in the mail on tax day and had to take off work, find a printer, copy documents, drive to the PO, pay for an envelope and postage. Huge hassle, will not use them again. Issues downloading the software originally which is what caused me to be late in the first place.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nonametodaymyfriend
from Boston, MA
Verified Purchase:Yes
i learn something new every time. I definitely feel as though I've left money on the table in past years but after 10_ years I'm getting a hand of it. Did I save $ vs using an accountant? ya, probably or at least break even. Doing taxes is a good way of staying educated on all this stuff. Do it yourself. Learn. This software helps!
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock