Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
4
Good tax preparation product, room for improvement
on April 17, 2024
Posted by: roybull
from Michigan
Verified Purchase:Yes
There is no good excuse for having relatively common reporting requirements that are "beyond the scope of the program". Still a good program, overall, but H&R Block needs to get their act together and fix the weaknesses with additional capabilities, and better instructions for any remaining rare instances that require manual entries.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: mattfromiowa
from Iowa
Verified Purchase:Yes
You guys need to circle these dates on the calendar next year. Pretty important to have enough capacity for people to efile. Also, don't lie that it was a 'small number of users'. It was a lot. Worst experience with normally good software.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 10 Key
from TX
Verified Purchase:Yes
Excellent in bringing data from previous year to minimize time in the preparation process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mochi
from California
Verified Purchase:Yes
I am very disappointed this time. I had trouble when I tried to efile. I did it three times before I can submit. One of my household to file with TurboTax at the end.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bethesda MD taxpayer
from Bethesda, MD
Verified Purchase:Yes
I used to be very confident in the accuracy of my H&R Block returns, but it is now more complicated to use and I am no longer sure if I answered all the questions correctly.
Additionally, it doubled counted one income item, despite many attempts to get it to only count once, and I had to override. Fortunately, it did not prevent me from efiling.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SPL2
from Silver Spring, MD
Verified Purchase:Yes
I have used this software for several years. My husband has a home-based small business, and this software walks us through the process and helps us claim all possible deductions. It has saved us from the cost of hiring and paying a tax consultant. It is easy to use, clear, directs us to other resources as needed, and carries our information from one year to the next.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mary845
from Memphis TN
Verified Purchase:Yes
I bought the downloadable software and lived the assistance when I had questions
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Hippos
from KC, MO
Verified Purchase:Yes
I have been using your software for over 10 years. With the ever changing tax laws, it is always appreciated for your guidance in filing an accurate return.
Thanks!!!
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock