Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Shahryar
from MI
Verified Purchase:Yes
I’ve used H&R Block tax prep software for about two decades and always with great results. However, the company is charging additional and sometimes excessive fees for online submission, deposit into accounts, etc. it has become an unreasonable source of revenue generation on the backs of consumers. I appreciate the accuracy, periodic updates and thorough methodical approach to this product, but additional fees are not appropriate.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: fancypants11111
from Los Angeles
Verified Purchase:Yes
i been using it for last few year but for some reason, this year been difficult year to deal with.
First, my medical deduction was deleted for some reason..... and I didn't catch that before i sent in. Upon wondering why return is so little this year, I noticed medical deduction was empty.
When I tried doing amandment, it was just too hard to follow. So just federal alone, I am loosing about $500. State was less.
I am looking around CPA who can do amandment right now but it's not cheap.
First, my medical deduction was deleted for some reason..... and I didn't catch that before i sent in. Upon wondering why return is so little this year, I noticed medical deduction was empty.
When I tried doing amandment, it was just too hard to follow. So just federal alone, I am loosing about $500. State was less.
I am looking around CPA who can do amandment right now but it's not cheap.
I will be using CPA to do my simple taxes from here on.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Roger10804
from NY
Verified Purchase:Yes
Something wrong with the software preventing to e file for 2nd state I bought .
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tcudal
from Las Vegas
Verified Purchase:Yes
I am always happy to do my taxes using H&R Block's software program. The process is easy to do, and the audit review scores help me with identifying any potential risk with my returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: A East
from Tallahassee, FL
Verified Purchase:Yes
I have used this program for 5 years. Never a problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: CarlosS
from New York
Verified Purchase:Yes
This has been my tax software of choice for many years. The instructions are clear, the platform is stable, and the results are excellent.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Big disappointment--very poor quality program '23
on April 17, 2024
Posted by: 4mrlyfrl
from Verbank NY
Verified Purchase:Yes
Had to give one atar to review it.
I ran all the pre-filing accuracy reviews; no major problems reported. Program waited intil I was ready to push the efile button to tell me issue in return made it ineligible for e-filing. Also program reported $10 discrepancy but did not indicate ehere, why or how to fix. Found the "explanation" totally by accident in course of follong out request for extension. Very poor programming this year!!! Have heard other people had problems with your software this year. Looking for an alternative for next year.
I ran all the pre-filing accuracy reviews; no major problems reported. Program waited intil I was ready to push the efile button to tell me issue in return made it ineligible for e-filing. Also program reported $10 discrepancy but did not indicate ehere, why or how to fix. Found the "explanation" totally by accident in course of follong out request for extension. Very poor programming this year!!! Have heard other people had problems with your software this year. Looking for an alternative for next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use. Inclusion of helpful information.
on April 17, 2024
Posted by: Rida
from NC
Verified Purchase:Yes
I have used your software for the past 15 years. I tried another program prior to this one. Just wasn't as good.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock