Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Chilibee
from Denver, Colorado
Verified Purchase:Yes
The software got me through my taxes without a struggle.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:Yes
Really easy. It remembers all of my past years. Tutorials can walk you through subjects. Tutorials if it thinks you have made a mistake. I have several rental properties so Premium is my choice.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bubbys Mom
from Knoxville, TN
Verified Purchase:Yes
For the most part, this is a good product but the Royalties are needs xo.e work. The worksheets show up in the wrong place and I have to redo them. Very frustrating. Also the partnership worksheet doesn't allow you to enter all the codes and information
Pros: Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 17, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: March tax madness
from Iowa
Verified Purchase:Yes
I have used this product back from when it was called "TaxCut" in the 1990's, and have pretty much been satisfied. This year, however, the last few returns I was trying to e-file on 4/14/24 I had a stressful time getting them to go through -- it kept telling me the previous year's AGI and/or PIN was incorrect, and it wasn't. Then the next issue I had was internet and/or firewall -- it said "bad gateway" (I later found out in the news that H&R Block software WAS the problem, not my computer, or the IRS). Anyway, 3 of the 5 returns that I was trying to e-file on Sunday, April 14, went through, and the last two I had issues with. I ended up mailing one even, which was a pretty big hassle. April 14 & 15 were very stressful for me this year!
Pros: Easy to prepare, Maximizes refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: janesguy
from Kansas City
Verified Purchase:Yes
Straight forward in many areas. Difficult and even a little confusing in reporting sale of a rental property.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 9345norm
from Santa fe, NM
Verified Purchase:Yes
I've been satisfied with HR Block software for many years, but this year it choked on a couple specific things, and I had to file an extension, may not even be able to efile.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ckj122063
from Daggett, MI
Verified Purchase:Yes
No comment at this time. I don't like answering with comments.
Written by a customer while visiting HRBlock
Posted by: cm2023
from Michigan
Verified Purchase:Yes
could not find any information on how to deduct health insurance premiums. also state filing fee used to be included in package. it is probably better to buy a cheaper package or the free one at this point
Pros: Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock