Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: namloot
from RI
Verified Purchase:Yes
I "feel" the program is very functional. I have been using it y\for years which makes it MUCH easier to navigate. Live help seems to be a farce and the crazy high price fo the second state is discouraging. Software help has not helped much ex. trying to move old returns onto a new computer and version of Block. SO as I said I have no experience with other programs so i "don't know any better."
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Very best and easy to use tax software, excellent
on April 17, 2024
Posted by: Dinesh100
Verified Purchase:Yes
I have been using for 15+ years and very satisfied with it and would recommend all to use it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Poor state return
from Denver, Colorado
Verified Purchase:Yes
Excellent federal return procedures. However this years state return add on is not working smoothly. It does not allow e filing if there are requirements to attach files to the return.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Retired2024
from El Paso, Texas
Verified Purchase:Yes
purchased the software online, I thought is came with one State software for free, but it did not, so next year I will purchase it again at the store.
I liked that i could import documents, very easy to use. But it didn't have all of my documents to download. Maybe see about expanding the data base.
I liked that i could import documents, very easy to use. But it didn't have all of my documents to download. Maybe see about expanding the data base.
Pros: Easy to import documents
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: burkphoto
from High Point, NC
Verified Purchase:Yes
We had used an accountant for years, but he retired. So did I, and our taxes are much simpler, so I bought this software. It was fairly straightforward. I would use it again.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 17, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TeachKara
from Orlando, FL
Verified Purchase:Yes
Using the software was as useful as usual. Not too difficult to complete it. I submitted the returns electronically on Saturday before they were due. I got confirmation that Federal was accepted that evening but was still waiting on the State. I got an email that the State was accepted, but kept getting "Gateway error" messages in the software on Sunday and Monday. It wouldn't proceed to print out the paperwork necessary to mail my payments. I finally figured out how to print the entire return for my "records" and managed to pull the pages I needed to mail and the instructions. Very frustrating.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: hlthoman
from Carrollton, TX
Verified Purchase:Yes
So much less expensive than TurboTax and got the job done with only one glitch. Unfortunately, my brokerage limits their uploads to TurboTax only, thus I may have to switch software next year.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RNEH Taxes
from Pennsylvania
Verified Purchase:Yes
After over 5 years I have completed our taxes using H&R Block software. Importing last year's data makes it quick to update and file again.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock