Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,767 Reviews)
Rating breakdown 21,767 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,925 out of
7,362)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: JHTAX
from Ohio
Verified Purchase:Yes
I bought this because the price was much better than the TT I've used for years. It was not quite as easy to use with the guidance between topics. I think its the wording of the questions. It made it harder to understand some topics. I have done our taxes for years so I was able to figure it all out, but this is not user friendly for a first time user in my opinion. The recommendation would depend on the skill level of the person doing their taxes, or if their taxes are a simple process.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Very poor reliability & failure to show submittanc
on April 16, 2024
Posted by: meeet
from Vriginia
No messages on website to indicate gateway problem and time to resolution. No indication that submittance will be submitted after failed connection to gateway. Because of failed connection I submitted my taxes with taxes due. So with the electronic submittance, I am paying my taxes twice. You should present the option to submit after a failed connection.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: NJ Mikey
from NJ
Verified Purchase:Yes
Full-featured tax software that's reasonably priced; imports previous tax info (even from competing brands) very well. Could be a little bit more transparent and I wish there was more space for entering your charitable donations. But otherwise, great!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: MareFL
from TLH FL
Verified Purchase:Yes
I first bought Turbo Tax but I couldn't understand the instructions so I went back to HRBlock.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dr C 23116
from Richmond, VA
Verified Purchase:Yes
I’ve been using this software for years and it make filing taxes so easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
"Bad Gateway" problems
on April 16, 2024
Posted by: BasExperience
from McAllen, TX
I have been an H&R Black customer for almost 20 years, and I never had a problem submitting my taxes. This year, the software gave me a "Bad gateway" error, and the software still thinks I have not file my return. Luckily, my returned was indeed file and accepted by the IRS, but I had to call to verify.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: BertVa
from Phoenix
Verified Purchase:Yes
I have used this program for years, even when it was called TaxCut. It works for me. I like importing of last year’s return and easy access to forms and interviews.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Plmau
from AZ
Verified Purchase:Yes
Software failed on the most important tax filing day. Customers kept in the dark for many hours. Ultimate disrespect for the customer to say the least.
Annoying accuracy errors stay the same year after year.
Why don’t they fix them?
Annoying accuracy errors stay the same year after year.
Why don’t they fix them?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock