Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,181 Reviews)
Rating breakdown 22,181 reviews
5 Stars
14,524
4 Stars
3,956
3 Stars
1,498
2 Stars
857
1 Star
1,346
81%of customers recommend this product.
(
6,183 out of
7,646)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Good but quirky
on March 14, 2024
Posted by: wccampb217
from Alabama
I've used HR Block tax software for years but you have to manually check all inputs. This year (2023) it initially did not carry over my IRA withdrawal income to my State (Alabama) forms and I had to manually override that field. A later update must have fixed this but they never mentioned it in any update notifications. Each update needs to provide a list of what was changed or fixed.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Makes it easy to get the job done.
on March 15, 2024
Posted by: Len19
from New Jersey
I've been using your software for years. I find it clear and logical for the most part. This is the first time I e-filed. Both of my returns were accepted. I want to pay my federal taxes with a credit card. I can't find instructions on how to do that.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 17, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Doesn't fulfill basic needs
on March 17, 2024
Posted by: nate100000000000000000000
from Lansing, MI
I am very disappointed with this product. It is not able to complete local tax forms like TurboTax is able to do. This failure to do this task wholly defeats the purpose of paying for tax prep software. Would not buy again!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Average
on March 18, 2024
Posted by: L2023
Been using H&R Block software for years. Never is 100% clear. The "Help" option is for help with the software, not tax questions.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Works great
on March 22, 2024
Posted by: CBBob56
from Houson
Took care of my return and made needed corrections
Pros: Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Doesn't connect to internet
on March 24, 2024
Posted by: apl27
from Fairfax, VA
Doesn't connect to internet for backups, but connects for filing, updates and help. This is the second year in a row.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Got charged for the state twice
on March 25, 2024
Posted by: Anonymous
from Naperville IL
My activation code had already been entered in the downloaded software, but incorrectly. So when I initially filed the federal didnot file but I was charged for the state. After I corrected the activation code and refiled, I was charged for the state again.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Since 2022 its been a little buggy
on March 28, 2024
Posted by: Aleeo
from NJ
I have been using HR Block tax software for over 10 yrs. last year it failed to save my return completely even though I save as I go. I had the return saved as a PDF and it cut off the last column (the one with the amounts boxes). This year It auto inserted an AGI of "0" and I had to override it. Since I didn't have last years HR Block file to import.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock