Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,181 Reviews)
Rating breakdown 22,181 reviews
5 Stars
14,524
4 Stars
3,956
3 Stars
1,498
2 Stars
857
1 Star
1,346
81%of customers recommend this product.
(
6,183 out of
7,646)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Excellent choice for tax preparation assistance!
on February 22, 2024
Posted by: COUser2023
from Denver, CO
Regular purchaser of this software for decades. Excellent information and assistance as you go through return preparation. Third party information can be imported for the Federal return, if you desire and the program automatically imports information to complete your state tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Social Media Department, February 24, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Customer Rating
5
Lots of information
on February 22, 2024
Posted by: Tom733
from St Augustine, Fl
The program is so easy to use and the price was right.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, February 24, 2024
We’re so happy to hear you had a good experience. Thank you for choosing H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
4
Very thorough.
on March 1, 2024
Posted by: Rex985
from KS
My application has frozen immediately after E-filing my returns!!! It will not unfreeze even after rebooting my PC.
Value
4
Response from HRBlockBy Social Media Department, March 4, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed
on March 2, 2024
Posted by: Kman0722
from Whitefish Bay, Wisconsin
I have been using H&R BLOCK software for many years. I have to say some of my mindset on this rating, goes back to a corrupt software version H&R had, with my 2022 Wisconsin return, which totally wiped out all the data for my federal return, that I had already submitted to the IRS. It caused me a lot of extra stress and work. And they did not even offer me a discount for 2023. In doing my return for 2023, I had a lot of trouble with claiming my minimum 401K income, and finally deleted it. Otherwise, it was good software.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good, but not Excellent
on March 5, 2024
Posted by: GoDowdo
from Madison, NJ
I just finished filing my 2023 federal and state returns. Why not all the required forms are dealt with in the interview, I will never understand. Yes, it's complicated, but that's why I buy the software in the first place. And that items for verification do not disappear off the verification list after they have been reviewed is really annoying and makes you uncertain about the accuracy. - I think I will try Turbotax next year.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 6, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Not user friendly Not straightforward
on March 9, 2024
Posted by: Pbk2
from Florida
I had to use this software package, and it was definitely not as good even compared to the website version of H&R Block premium.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Its functional but not very flexible
on March 13, 2024
Posted by: RPCHI
from Chicago
If you've used this tool before doing, completing your taxes can be relatively simple. However some of the error checking has proven problematic and inaccurate. Also, would really like to have the option to have the ability to only e-file state as opposed to the burdensome process currently of only having the capability to e-file both at the same time.
Pros: Easy to import documents
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Very simple and easy to follow features
on March 13, 2024
Posted by: Garbanzo
from WA
I normally buy it when it's offered initially at a better price. It does all the calculations and points out if any errors are made and gives me the best refund that I am eligible for.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 14, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock