Very buggy and not as intuitive as prior additions. In addition I had a hard time getting a hold of customer support. Once I did they were helpful but the software itself kept having issues.
I've been a happy H&R Block user for years but the 2023 premium edition was buggy this year and wasted a lot of my time (e.g. the Federal Return/Owe amount label on the top left didn't match the actual value at the end of the return, there were several 'hidden' copies of forms that were not reflected on the FE, calculations reflected the copies...had to find the copies and delete them via the 'whole forms' view) .... considering switching to Turbo tax next year
I have used the H&R Block software for years with great results. I tried the premium online package for the first time and was dissatisfied, so I switched back to the downloadable version, which was great. The online product may be OK for basic level, but is not satisfactory for more complex taxes.
I rarely write reviews, but I sincerely appreciate h and r blocks tax software. The interview guides you through the process by asking questions which is super helpful if you are unsure about your situation. I have used it for years and ow that our financial life is more complicated I don’t know what I would do without it. I highly recommend it!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast