Software is great with one exception, two years in a row it will not import Schwab data. Known issue, and they seems to lack urgency to fix it. Few years ago they fixed the import, but late in the tax year, last year, i gave up waiting and had to enter in each trade manually per their recommendation. Painful.
Pretty easy to use. Just answer the software questions. Propagates prior year info which saves time. For some reason, it must be run in administrator mode on my PC. A little annoying, but I got used to it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I have been a user of H&R Block tax software for some 20 years. In the past it supported some complex needs such as partnerships, and individual businesses, and investments. I would be lost without it as would the IRS.