Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,805 Reviews)
Rating breakdown 21,805 reviews
5 Stars
14,272
4 Stars
3,879
3 Stars
1,474
2 Stars
845
1 Star
1,335
81%of customers recommend this product.
(
5,951 out of
7,388)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Hate your software.
on April 17, 2022
Posted by: Unsatisfied user1000001
from SC
I hate this software. It mixes personal and rental props all together and makes mistakes. If i over ride, I cant send in electronically. SUCKS.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Tax calculation failures!!!!!
on April 17, 2022
Posted by: Solbuilder
from Nebraska
Failed to calculate taxes correctly on Fed 1040 and then also in the Nebraska 1040N forms. WARNING!!! Do manual tax calculations based on 1040 line 15 Taxable Income amount to verify the software tax owed displayed on line 16. Manually verify Nebraska 1040N line 17 is carried correctly to line 29 after the tax credit calculations. WARNING!!!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
The worst tax filing experience in 20 years
on April 17, 2022
Posted by: Nick135
from Portland, Oregon
This is the second year in a row I tried HR block . Before that I was using TurboTax. Last year I had a bad experience too.. but assumed that it was my unfamiliarity that primary reason. This year I'm convinced that this is much worse wrt TT. I used the premium version as I have some LLCs.. took me forever to enter info. For Oregon state tax, I had to remove a valid deduction (which I had filed for years) to be able to E-file. Not using this next year.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Much easier than Turbo Tax. Lesson Learned.
on April 17, 2022
Posted by: JBinWI
from WI
Great program. Was curious so switched to TurboTax last year and hated it. Confusing and overpriced. Flow of questions not even close to being as simple and strait forward. Lesson learned. One small complaint with my state return. You had a glitch in your software, a very big one. I elected to send my state information to WI by PDF. At the end of state it told me to print the following forms. No forms needed to be printed. Your program would not let me move forward. I had to seek the PDF question out and change the answer to NO so I could finish the state program. Very bad glitch. Big time waster. Not happy about this. Otherwise would have given 5 stars.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Not intuitive but hopefully good results
on April 17, 2022
Posted by: LRJaske
from STL
I understand that tax codes change, etc., but why can't H&R Block software be more intuitive? I have bought the software each year for the past few years. Yet when I go to save my 2019 or 2020 forms from the 2019 and 2020 softwares, it saves my 2018 forms. Yet, I can directly print 2019 and 2020 forms and all is well. VERY FRUSTRATING.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Good Program
on April 18, 2022
Posted by: Bubby21Jude
from CT
The federal tax program was very easy to navigate and file my 2021 taxes. The state tax -not so much, I was not able to download the state program and use it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Formerly great, now terrible
on April 18, 2022
Posted by: Disappointed2021FL
from Florida
Have used this software for several years on my Mac. This year, the program crashes repeatedly in certain places of the interview. This causes me to lose work, forcing me to save after every page. Worse, since it crashes in the same places, I have to adjust my workflow. I had to Delete the worksheets/W-2s, etc that were pre-populated from the previous year in several places. In addition, at the end, when attempting to pay Federal tax, it crashed repeatedly when entering checking account details. So I had to pay with a credit card. All of this occurred using the Mac version on an M1 MacBook Air, latest MacOS, latest H&R Block software with latest updates. Very stressful as I was attempting to submit tax return before deadline.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Simple to use but State e-File cost not included
on April 18, 2022
Posted by: Bobo103
from Pennsylvania
The software is simple to use with a lot of helpful hints and explanations. The cost to e-File the State return should be included as a perk of purchasing the software. Seems very odd that federal e-file is included for 5 federal returns, but then the user needs to pay for each and every state e-filed return... You can do better!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock