Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,805 Reviews)
Rating breakdown 21,805 reviews
5 Stars
14,272
4 Stars
3,879
3 Stars
1,474
2 Stars
845
1 Star
1,335
81%of customers recommend this product.
(
5,951 out of
7,388)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Barely gets you by
on April 12, 2022
Posted by: Doug45
from Surprise, AZ
I've had to struggle using HR Block software because my computer isn't new enough to use TurboTax, which I used for years. The interface on HRB software is not elegant, it's clunky. It gets you by, and last year, it was adequate. But this year, I found it doesn't contain a certain state form that I required. So, as I discovered this going through the filing portion in the software, for a minute, it clearly laid out for me what forms I would need, along with what other supporting paper I would need to send through the mail to my state Dept of Rev. Sadly, I did not write down that info. Because when I plodded through the program again, later, to find that list, it did not show up, no matter what I did. I did find the right form, but, originally, I was told I'd need all sorts of 1099s. Now I'm left to figure it out on my own what my state requires me to send in for supporting documents. This should not be.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Consistent
on April 13, 2022
Posted by: kcorbett
As always, I like the software. However, the recovery rebate section was a disappointment that you did not have more help. i.e. "Enter the sum (if married sum of both) letters to the box. Might have avoided an amended return. And thankfully the software assisted with that too which was super helpful.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Great product
on April 13, 2022
Posted by: Cal45
from Broadview, IL
I purchased this software every year. This is my second time use e-file for the state. I didn't see the small print to use my state pin. It would be a great help if you link the website to retrieve your pins. I don't find the link until I print out the rejection report.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Personal & Business
on April 13, 2022
Posted by: eburghiker
from Ellensburg, WA
I really love that I can use ONE software package for both my S-Corp and my personal taxes. I have other 1099-NEP income I receive and it is great that, unlike the other guys, I don't have to purchase two separate software packages for all my business and personal tax needs.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Worthless product and tech "support"
on April 13, 2022
Posted by: tb101
from Texas
After spending many hours inputting information into the program, I called tech support for help with a glitch with e-filing. After an hour and a half, the first tech transferred me to a higher level of tech who might have the knowledge to solve the problem. I waited two hours for this person and spent three hours total on the call. The program and tech support are a waste of time and energy.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Good, intuitive software
on April 13, 2022
Posted by: Bill91
from Northern California
After confusion and frustration trying a competing tax program, this has been a great, easy job. The forms and explanations, and help made this an easy task.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
The most features are great except one.
on April 13, 2022
Posted by: David5681
from Baltimore, MD
I liked the most feasures of H&R Block Premium 2021 Software. However, I could not import my E*TRADE SECURITIES three accounts of 1099-B. It says: "Your import was unsuccessful. Try again later or enter your tax information mannually from your paper documents.
Error code: 2000". Please improve this.
Error code: 2000". Please improve this.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
So hard to use
on April 14, 2022
Posted by: dontbuy
from Kansas City
This product is horrible. It's not user friendly, wouldn't let me efile multiple states. my tax lawyer couldn't even figure it out. would not recommend this to anyone.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock