Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,805 Reviews)
Rating breakdown 21,805 reviews
5 Stars
14,272
4 Stars
3,879
3 Stars
1,474
2 Stars
845
1 Star
1,335
81%of customers recommend this product.
(
5,951 out of
7,388)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Continually crashed at the worst time
on April 9, 2022
Posted by: gregvr
from Lexington, MA
I've never had a lot of luck with the stability of tax software. I had used TurboTax for years, but then it started crashing a ton, and so I decided to give H&R Block a try. Pretty good for 2-3 years, but this is the first year I started having crashes.
It would crash when I had just entered a ton of information, like driver's license or bank account info. I would have to start over and over and over. Finally, I had to give up on the bank account info, and I had to send a check because it just simply would not work.
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Ten years running doing my taxes with HRB.
on April 9, 2022
Posted by: Russell in AZ
from Phoenix
Excellent software. Suggestions: Please include all the frequently used Arizona forms, including the AZ tax credit forms. I cannot efile my AZ return because of my charitable contributions to tuition organizations and other state-endorsed programs. This is frustrating and easily corrected. Also, it would be nice to have an introductory tax update before the return interview begins. For example, I did not know the IRS had disallowed any home office expenses on the federal return for 2021 until I had spent over an hour itemizing those expenses. Fortunately, itemized deductions were still helpful on my AZ return. Keep improving the experience and I will gladly keep using it!!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Unusable on my M1 MacBook
on April 9, 2022
Posted by: computer_savvy
I have used H&R Block for many years, but it isn't useable on my M1 MacBook. I entered all of my data and answered all of the questions, but can't print my return properly. When I print, it prints in huge letters and the forms run off the right-hand side of the page. That is, it prints only about the left-hand two-thirds of the page, with the other third (all of the numbers) chopped off, so there is no way you can file the printed return.
Printing to PDF does exactly the same thing, so the software is unusable.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Had some problems
on April 9, 2022
Posted by: JIM3615
1 - I had four 1099-R forms to enter and only one required me to put in an amount for the state distribution when the form I was inputting did not have an amount.
2 - I wanted to efile my both the federal and state forms, but I could only do the federal form. WHEN I tried to efile the state form, it switched to the federal after checking for completeness. I was able to get the state form filled for mailing, but the process did not seem very easy.
2 - I wanted to efile my both the federal and state forms, but I could only do the federal form. WHEN I tried to efile the state form, it switched to the federal after checking for completeness. I was able to get the state form filled for mailing, but the process did not seem very easy.
Cons: Time consuming
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
horrible software
on April 9, 2022
Posted by: jrhoya88
from IA
Used desktop download. 1 program kept crashing for 2 months - had to file on paper. I found an error in my state program. 800 number finally agreed there was an error and gave me a case number. To date they haven't fixed it and when I call for a status update; I'm put on hold and after 30-60 minute wait, I'm disconnected.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent
on April 9, 2022
Posted by: Doug Denning
from Sandy, UT
It works great for me. I think understand the tax language also helps.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use for the most part
on April 10, 2022
Posted by: Pammisue
from Monroe GA
I have always loved using HRB products. I would suggest that you make it easier to go back to specific areas and make changes rather than trying to figure out how to get to a certain page to enter additional information. Maybe have "Income" & " Credits & Deductions" as headers and allow us to choose from the list of items in a drop down list.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Premium and Business needs to be on MAC
on April 10, 2022
Posted by: YoungTr
from Chicago, IL
I would give this a much higher rating, but this program (Premium and Business) has not been released for MAC. It is absurd that in 2022, that option is not available. I have to keep an old Windows laptop around just for doing taxes once a year.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock