Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,794 Reviews)
Rating breakdown 21,794 reviews
5 Stars
14,263
4 Stars
3,877
3 Stars
1,474
2 Stars
845
1 Star
1,335
81%of customers recommend this product.
(
5,942 out of
7,379)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
2
What happened to HRB?
on March 22, 2022
Posted by: Tedo727
from Seattle
I’ve used this in the past with a few problems, repeated crashes for example, but nothing too bad. The feature of having tax questions answered by chat and forum were really helpful. This year I could not find any way to get tax questions answered without paying an additional fee or making an appointment for an office visit ($). The software itself was a much more glitchy experience required thinking about work arounds and “what just happened?”. Several instances where totals did not add up correctly. Was very disappointed in the product this year and will seek an alternative. They’re charging more, a glitchy product, and now fee for help with the faulty product.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Awful
on March 23, 2022
Posted by: Rich64
from SC
No Schwab import, back to Turbo Tax for me. After I paid for this, a month down the road I learn there will be no Schwab import, I have 100's of transactions, manual is not a option.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
3
Good Value
on March 23, 2022
Posted by: Kay W
from California
I have been using various forms of H & R Block for over 10 years.Federal is easy to complete. California forms need some work. The Forms for Health coverages and the Form for Resident/Part Year Resident really need some re-doing , hard to decipher. When I called H&R, they are not helpful about it, and neither was Covered California.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Very Easy To Use
on March 23, 2022
Posted by: Sting Ray
from Ky
Been using for 42 years when is was Tax Cut. Never had a problem.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
H&R Block disappointed me two years in a row
on March 25, 2022
Posted by: Llllllllxl
Filed 2020 taxes using the software and had large tax bill. Then received a check back, because I overpaid.
Filing 2021 taxes and had to enter 1099div manually because H&R Block couldn’t allow online download of Schwab accounts. They used to, but not this year. Even after updates. Took several tries to submit the final tax return.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
very poorly designed software
on March 25, 2022
Posted by: taxsoftwaresucks
from Colorado
questions asked are not clear, feel like I did nothing but go in circle. Supposedly imports last years taxes, but does not any depreciation information on assets or show previous years Schedule E rentals. Rejected my e-file, said did not match 2020 AGI, but showed the exact amount the was accepted by the IRS. Nothing but a headache.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Great Tax Software
on March 26, 2022
Posted by: Kat007
from Woonsocket, RI
I have been using the software for over a decade now. It only gets better every year. I purchased the software to file my own tax returns, my families, and friends. Thank you, H&R Block for the ease of use and accurate returns for all these years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Works every time!
on March 26, 2022
Posted by: DaveEW
from Plymouth
I have been using this for years. I see no reason to switch. I especially like the download 1099 features! So easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock