Software worked fine. Problem is with H&R support. Was charged twice for state filing. After waiting being passed off 3 times in 3.5 hours it was still not resolved. Always got same response "l am not authorized to issue refund transferring you to another section.
This year I bought the premium and I was able to file quickly and smoothly without any glitches, my daughter and granddaughter also efiled without problems and no extra cost for e-filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've been a customer of H&R Block software for 10 years. I am a sole proprietor, finance consultant and have owned rental properties in the past. H&R Block software logically walks customers through the process of gathering information about your personal life and business. Incredibly easy to use and I have not had an issue in 10 years. Love it!