I used the software many years. I like it because it is straightforward to list items you need to fill up for tax return. also provide some suggestion when new question is coming up.
Easy to use software. Online help is a virtual assistant, so you can't ask a direct question and receive a direct answer. That part is disappointing for the money paid.
I've used H&R Block tax software for years. It is starting to get complicated... probably due to tax changes. Also, during the accuracy check, schedule C started appearing as incomplete but I don't use C...I use F. It was confusing for me and I imagine for others as well.
The software wouldn't update and wouldn't let me transmit my tax return without updating. It wasn't my computer- I uninstalled everything that could have been blocking an update. I couldn't reinstall the program because of the new download protection fee... What a sham!! Moving to turbo tax next year.