Virtual assistance isn't helpful. Couldn't reach a live body. Instructions, especially for cost basis non existent. Program, despite info on website, doesn't support all needed state forms.
Will not purchase again. Especially since it's non-refundable.
I have been using H&R Block for years and it’s always done well by me. Unfortunately this year a glitch in the importation of my W2 information almost left me owing over $750 on my state taxes, rather than receiving the $128 refund. The problem was it failed to pick up on the local Indiana taxes I had paid on my W2. I was able to go back into the imported W2 and correct the errors, but in the future I’ll be entering that information manually.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
I will not be using any tax program again. The stimulus check credit messed up my taxes so I am probably going to have to do a addendum. I will use a cpa the next time
It's a great tax preparation software, but is having trouble keeping up with new asset classes. The software almost completely lacks support for reporting on crypto currency capital gains. Also, the wizards should have more information to define exactly what is wanted. For example, house/rent deductions aren't immediately clear they want 12 months of costs, not 1 month's rent
Program covers everything I need to do the taxes, very easy to navigate. Inputs all the data and is very thorough listing what you need to cover. Very pleased with this product and reasonably priced. Very easy to download with no problems.