Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,779 Reviews)
Rating breakdown 21,779 reviews
5 Stars
14,251
4 Stars
3,875
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,932 out of
7,369)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: DB in Indiana
Verified Purchase:Yes
H&R Block software is easy to use and it is thorough and accurate. After using it for several years, I have great confidence that my federal and state tax returns will be complete, and that I will pay no more or no less than what the law requires.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: gregdu2022
from Az
Verified Purchase:Yes
Great in simple to use program. Have used it for many years!! Thx u
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I have been using this for several years, am happy
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Get the job done! Would be nice to a the back-track feature in the forms so that I may know from where the number comes. Not very good in doing estimated taxes for next year.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
Value
4
Written by a customer while visiting HRBlock
Posted by: Daisy Capers
Verified Purchase:Yes
I recently paid for software for a computer because used up the maximum download time. I purchased the Premium tax software and prepared my taxes. They were transmitted but I have not been able to open the program. I have spent days and long hours on the phone trying to get help. I was given a download but uninstalling the program and redownloading it has not worked. After over 25 years of using Taxcut, I am lost. Certainly have been through at least 5 computer
Pros: Maximizes refund
Cons: Hard to import documents
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Okay I guess,but you really haveto know their code
on April 7, 2021
Posted by: First time user of HR blk
from NY
Verified Purchase:Yes
My 2019 Federal return was still being processed when I first e-filed my Federal return, I do not recall seeing instructions that if one's federal return is still being processed enter 0 for 2019 AGI. So, after I went through the entire e-file process, my return was rejected because I should have entered 0; those instructions appeared as an explanation of why my return was rejected AFTER I went through the entire process. Also, the screen showed me what my taxes were after I spent much time inputting information but I knew I still needed to enter a 250 teacher credit, so I tried to enter it after scrolling through forms but the box was greyed out; I thought, I'll take a chance and continue to press next and fortunately the software continued to ask me questions so I was thereafter able to enter 250. For schedule E I simply wanted to state mileage and use the standard mileage rate, and the software said something like 'we'll go over vehicles later' but then the software appeared to end my input of expenses for the rental. Also, I thought, wait a minute I have more than one rental, but decided to risk continue clicking, and fortunately was able to navigate to the point where I could add another rental, but again on the second rental I could not simply enter miles traveled on my car to and from the second rental, until later when I started clicking around the forms, tried to enter auto mileage expense but it was greyed out, clicked around some more backup schedules, tried entering a simple few bucks for auto travel expense, found a non-greyed out box, then after I went through the whole process of continuing to complete the federal tax it appeared to offer me the next step of completing the state tax, which I did, but at the very end of it all I got an error message on a couple of things that need to be corrected, click on what needed to be corrected, it was the auto standard mileage expense, after much clicking around I finally got to the backup mini worksheets, entered info, went through the whole process again, then got another error that I needed to enter a description of the vehicle, then later had to input at least one month of out 12 months in service relating to my rentals, then wondered is everything getting saved each time I tried fixing anything, then wanted to backup the whole thing, then when I e-filed it sent the backup, and on and on with things that were circular, illogical, non-intuitive, and wonky at times. Each time I re-efiled the federal because of no fault of my own, I had to re-enter my credit card info for the state e-file, and wondered 'am I getting charged each time?' for this, and wondered 'I guess maybe I am using up my 5 free federal e-filings?' which at first I had assumed were for five different actual entities but am unsure as there is no clear easy to find explanation as of this time.
Pros: Easy to import documents, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Not Able to E-File Despite Entering the correct #
on April 7, 2021
Posted by: Harvey the Hamster
from Massachusetts
Verified Purchase:Yes
I purchased the tax software because you get 5 free Federal e-files. However, I could not e-file my son's 2020 Federal Tax return because the 2019 AGI income did not match according to the IRS. I used the 2019 tax software to do my son's 2019 Federal tax return and the amount listed as AGI was used. There was no process that I'm aware of to fix the problem.
Pros: Easy to prepare
Written by a customer while visiting HRBlock
Posted by: MBen
from Herndon, VA
Verified Purchase:Yes
I've used a few tax filing software packages and believe H&R Block to be the best of the bunch. It's clear, mostly easy to follow, and accurate. I trust it and won't use anything else. But I did knock off one star because there are occasional places where I wish there were more explanation. While there is usually adequate "help" information for most topics, there are occasional "off the beaten trail" topics where the help is insufficient or non-existent.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock