I do not have a simple return. I have been using this software for several years and find it is improving every year in terms of handling my many sources of incomes and interlinking the state and federal returns. The constant update downloads can be annoying at times when I am on a roll but they don't take as long as they used to.
The program does not allow you to attach documents even though it suggests that you can. This has been a problem for the last two years. Although I have mentioned this issue to the support team last year, no action was taken.
I’ve been using the software every year since it was Tax Cut. I’ve never been disappointed. Over the years, we’ve gone from fairly simple to complicated with everything from real estate rentals to multiple 1031 Exchanges.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Software very good; automated help could be better
on March 27, 2021
Posted by: Robin Stracey
from Reno, NV
Verified Purchase:Yes
Love the software but found the automated help a bit frustrating - after bouncing around in a back and forth with a robot I finally gave up on getting the answer to my specific question. Last year I bought the tax specialist chat help package and that was very helpful - but I couldn't find that as an optional package to invest in this year.