Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,768 Reviews)
Rating breakdown 21,768 reviews
5 Stars
14,241
4 Stars
3,874
3 Stars
1,473
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,926 out of
7,363)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Mortgage interest counted twice
on April 14, 2020
Posted by: Vcmc
from New Jersey
I went through the questions to calculate a home office deduction, but in the end the program kept counting my mortgage interest twice, resulting in a huge error in the amount of deductions. I finally had to create a new return without the home office in order in order to correct this. I think as a result I was not able to benefit from the home office deduction, as small as it might have been.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Taxed Tom
from Western New York
Verified Purchase:Yes
I have used H&R Block (and formerly Tax Cut) for years. It works and apparently is accurate but is not always user friendly. This is especially true when you have errors and you try to fix them so that you can file the return.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Londo
from Raleigh NC
Verified Purchase:Yes
We have used H&R Block tax preparation software for 4 years now. It has lots of helpful advice and walks you through the preparation with ease. My husband is self-employed and this software gets us through the Schedule C no problem! It has a great Audit guarantee too! We will be using this again next year!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Home accountant
Verified Purchase:Yes
Simple to use and requires less work each year after because it retrieves previous year’s profile information.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Antonio, TX
Verified Purchase:Yes
I have used the H&R Block software for at least 10 years. Every year, it has worked flawlessly. This year however, I needed a form for a credit but it was not included in the software. When I contacted the help desk via chat and telephone, I was told to fill out the form manually and then send in my return via mail. I bought the software so I may e-file. So what I have to do is file my return via e-file, then after a few weeks make an amendment to my return to include the form.
Pros: Easy to prepare, Fast
Cons: Hard to prepare
Value
4
Written by a customer while visiting HRBlock
Posted by: tax8
from az
Verified Purchase:Yes
the tax software fails to properly ask questions to fill out the form 1099, i hope I did it correctly.
Also the tax software gave me the wrong address to send in my payment voucher, I had to go to IRS website to find correct addres.
Also the tax software gave me the wrong address to send in my payment voucher, I had to go to IRS website to find correct addres.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on April 14, 2020
Posted by: Chuck2727
from Greenville, SC
H&R Block tax software is great. It guides me through all transactions and forms and explains as we go.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Awful.
on April 14, 2020
Posted by: AnnoyedAF
from NV
Couldn't get support. Waited an hour to be told they can't do anything. Finally got it to work on my own after days of drama. Chat support makes it impossible to get a human. Then doesn't give hours of when humans are available.
Then once you do figure out how to reach someone, they don't even have the same mapping on the software so you both are frustrated trying to find the place they want you to find. I feel for them too.
Software makes you manually enter in everything for every return even if you have ones you know you want standard deductions for but almost all other software let's you choose before going through all that trouble.
Had to enter all tax papers in manually as I couldn't link the phone app to the software to upload it otherwise. Another day of trouble lost.
By far the worst experience with ANY software EVER... let alone tax software! I'm not computer illiterate either. I worked for HP for YEARS. This is just a bad design and lack of support that creates a bad product. For how much all this costs it's absolutely ridiculous! Way better off using free software!
I want my money back. Never again.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock