Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: TGray
from California
Verified Purchase:Yes
2019 version buggy and crashes often. Pending after submission for days and no information from Block on the issues.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Failed miserably.
on February 8, 2020
Posted by: Jim32968
from Arlington, TX
It deleted a former copy of my return and went to a previous version. That was after filing and it stuck at pending for a week. Would never use this software again.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Mike m13
from Pa
Verified Purchase:Yes
System does not allow for efile to work. Because of a software update has not happened.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: London Sade
from Jacksonville, Fl
Verified Purchase:Yes
My taxes were rejected based off a H & R block update out of my control. Resulting in an almost two week delay.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Bruanrb33
from Delhi ny
Verified Purchase:Yes
I filed my return on 2/9/20. Due to a problem with your software my return was rejected. Now I have to wait an extra week to get my refund. You should be refunding the purchase price of the software to anyone affected by this. Unacceptable
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Not coming back next year due to poor software bug
on February 18, 2020
Posted by: Joon
Verified Purchase:Yes
many features inclduing auto import keep failing since last year. I am not coming back next year
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
3
2019 was the worst year for HRB in 20+ years.
on February 20, 2020
Posted by: ThisIsAnUnusedNameIHope
from FL
Verified Purchase:Yes
I’ve used HRB for as long as I can remember. This year was different. It generally takes me 1-2 hours to complete my return. 2018 took me 45 minutes. This year, the software seemed to really be different. It was a little illogical in order and often skipped things I was used to answering. It took me almost 8 hours to ensure I had everything inserted that I have done dozens of years before. I literally had to search through forms this year for the first time to find some things that were skipped. I’m just glad it’s over and uninstalled. I’ll likely continue using it, but developers need to revisit any changes in 2019’s workflow. It was horrible.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: JManSGV
from Southern California
Verified Purchase:Yes
Extremely frustrating to install and update. Even with a basic Windows 10 computer, had problems installing from the CD on TWO computers. Finally gave up and downloaded. Now I can't get them to update -- either from the app or by downloading. A very frustrating experience. After seven years with Block software, this will DEFINITELY be my last.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock