Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Premium Self Employed/Rental
on April 18, 2019
Posted by: FASTHIKER
from STANFORD CA
Several problems but the main one was not being able to download some investment accounts. PLEASE LET ME KNOW I CAN DOWNLOAD WELLS FARGO ADVISORS IN THE FUTURE. IT WAS NOT POSSIBLE IN 2018. ALSO FRANKLIN TEMPLETON INVESTMENTS. I WILL NOT PURCHASE H&R BLOCK AGAIN IF I DON'T KNOW THESE ARE INCLUDED. THANK YOU.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Gets the job done, but...
on April 18, 2019
Posted by: Tom is my name
from Va
Is it me or is this tax stuff getting even more complicated? After the returns have been filed, I really have no idea whether it’s right or not. The schedule C process is a nightmare. It only lets you see through a peephole when you need an overview of everything in order to sort out what goes where. It asks for some things several times, so I’m not sure whether it’s confused or both of us. I need a tax preparer in a box, but not one that is afraid of every deduction, like Block’s people!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Federal is great, State not so much
on April 19, 2019
Posted by: MRD65
from Hawaii
I've used HRB for years and I'm pleased with the Federal tax program. I wish the HI State program was more complete.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
top of line very poor
on April 20, 2019
Posted by: freddie88888888888
from houston , TX
Very poor way to talk to that know the TAX program that you all put out
Cons: Hard to import documents
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use, but couldn't e-file
on April 23, 2019
Posted by: farmgirls
from Hawaii
It was a great program for computing taxes for farm income. It made it easy, and clear. Unfortunately, I did not realize that you can only e-file with this program from January to tax day. E-file was a big part of why I chose this program.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Great product
on April 24, 2019
Posted by: AmaliaG
from Yuma, AZ
I have bought this product for many years. It has helped me with my tax returns.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Not So Easy This Year
on April 27, 2019
Posted by: MizK
from Boston, MA
I've been using this software for several consecutive years now. This year, i had some difficulties with the "interview" - duplications, for example (asking for the same figure in two places, like "Include internet costs here" -was explicitely indicated in two different places, so which place was the correct place? Either?).
I definitey could not have completed my return this year without using the Chat help offered through the software. Be prepared to wait awhile for someone to answer. And it took several chats (many hours) on different days to get final (accurate) answers (be prepared to be persistent), but i succeeded eventually. Very grateful for this essential help, for a real person (tax expert) to ask these questions of (albeit via chat).
I think i might just hire someone next year - this year's interview/return was just too unwieldy. (fyi, Self Employed, Sch C, business use of home, PayPal income, etc)
I definitey could not have completed my return this year without using the Chat help offered through the software. Be prepared to wait awhile for someone to answer. And it took several chats (many hours) on different days to get final (accurate) answers (be prepared to be persistent), but i succeeded eventually. Very grateful for this essential help, for a real person (tax expert) to ask these questions of (albeit via chat).
I think i might just hire someone next year - this year's interview/return was just too unwieldy. (fyi, Self Employed, Sch C, business use of home, PayPal income, etc)
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Improvements
on May 19, 2019
Posted by: Ed Bailey
from NY
On the W-2 input, Box 12 should include the Code for Medical (Insurance).
On Rental Property input:
The program should import prior years 1099-MISC Income Payer information for each house so it doesn’t need to be put in each year.
On the Personal Use screen, it should default to “No” personal use as in prior years or value from prior year.
The Rental Expense Results table should show a total so it can be easily be compared to financial statements.
The program should import prior years 1099-MISC Income Payer information for each house so it doesn’t need to be put in each year.
On the Personal Use screen, it should default to “No” personal use as in prior years or value from prior year.
The Rental Expense Results table should show a total so it can be easily be compared to financial statements.
On IRA’s, the program should ask for the value as of 12/31 so it doesn’t have to be put on Form 8606 manually.
Pros: Easy to prepare
Value
4
Written by a customer while visiting HRBlock