Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,766 Reviews)
Rating breakdown 21,766 reviews
5 Stars
14,240
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,924 out of
7,361)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
3
Ok software but not complete
on April 13, 2019
Posted by: Phual
from Michigan
I've used this software foe over 20 years(Kiplinger earlier). The software has not kept up with the market. It is little if any help on Limited Partnerships. As an example, a LP might conduct business in 20 states. That could require filing 20 state returns if the amount prorated earned in those states exceeded the threshold for state filling. HR knows those limits as they offer state software.The software does not help at all with this issue.
Also they have late updates, as in a week before the April 15 deadline.
Also they have late updates, as in a week before the April 15 deadline.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
Maybe it's a new program for me, or????
on April 13, 2019
Posted by: LarryMc
from Aurora CO
This was the hardest program to use, but after 4 attempts, I finally got a wonderful lady helper on the phone who was very patient for 1 1/.2 hours with me.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
1
Charged twice for state e-file
on April 13, 2019
Posted by: Maxistickedoff
from Jeff City,MO
Was fine until I tried to e-file my state return. Charged my charge card and then demanded I update the software. I updated the software and then it charged my charge card again when I tried to e-file my state return.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Update from Deluxe
on April 13, 2019
Posted by: HMK1
from Illinois
Update from Deluxe to Premium did not take as expected, took two calls to H&R Tech support to resolve - apparently needed to de-install Deluxe to apply Premium update. Confused that Print File screen appeared before completing E-file option - insutructions unclear, otherwise instructions adequate. Importing needs expanding (Wealthfront) but still a big plus.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Save in PDF
on April 13, 2019
Posted by: joenb
from Cleveland, TN
When saving a file in PDF format, I always get "Not Responding". The files saves, but the not responding message is annoying. I've used this software for four years, and this annoying message has always been there when saving in PDF. I wish you could resolve this issue.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
2018 Program is full of errors
on April 13, 2019
Posted by: kayakerlady
from Illinois
I have used HRblock for years and it has always worked for me, this time, I found that it is no longer as intuitive and there was specific information that was put into the Federal portion of the program that didn't transfer to the State program, then it didn't allow us to add this to the state program. Specifically, it was the est taxes paid to the state and the details on my brother length of living with my mom as a dependent.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
In past of used with MAC OSX running Parallels
on April 13, 2019
Posted by: NoLongerHappy
It's getting harder to use every year. Had to install without MAC external drive support this year. In addition, stock sales are hard to enter and the one account I could import was double imported. There needs to be a way to review all 1099B imports by account and approve not have to go through each transaction and verify one at a time.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
Interviews are less and less effective
on April 13, 2019
Posted by: LadyPatriot
from Northern Virginia
Each year now the interviews are less and less helpful. Not all situations are listed. The guidance is not clear. For example, the interview to input Schedule K-1s is so lame, I sure hope what I filled out is right! And I gave up on trying to understand the rental of my home and all that's involved with it. If I hadn't been doing my own taxes for years, I'd be clueless as to what to do. I do NOT intend to ever use this program again.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock