Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,395 Reviews)
Rating breakdown 24,395 reviews
5 Stars
15,770
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,434 out of
9,113)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: ZuluMan
from Phoenix Az
Verified Purchase:Yes
Always used HR Block for my taxes. Saved me tons of of money.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GracieDD
from WI
Verified Purchase:Yes
software was a challenge to update once i started. had to call support more than once. I had to do one of my returns online and that was awful. Will try once more but it better rock next year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Rocky56
from McKinney, TX
Verified Purchase:Yes
The software is standard and reliable but confusingly at times changes the amount of tax owed even when I have made no changes to data.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: elder3737
from Tulsa, OK
Verified Purchase:Yes
Product is adequate but very difficult to correct errors of input.
Pros: Fast
Cons: Hard to prepare
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: cwm41
Verified Purchase:Yes
I had more problems this year than previously. One thing was an inability to re-assign an amount of excess taxes to carry to next year when I had to file an update due to some late-arriving forms.
Response from HRBlockBy Joy, Social Media Department, May 14, 2025
Thank you for providing a rating for your recent purchase. We value your business and appreciate your feedback. Although we strive for 5-star service, we understand there may be areas where we can improve. If there's anything we can do to enhance your experience, please feel free to contact our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
The product was good but unreliable with the numbers keep on changing every time. But stabilized after the last update. Hope they add more features when the Return gets complex.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, May 14, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: kbutler
from MO
Verified Purchase:Yes
could not handle the federal tax-exempt medicaid salary, so had to do a paper copy
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 15, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Marjinal
from Mesa, AZ
Verified Purchase:Yes
Generally, the product and service is good. However, from year to year simple parts of the software changes and not for the better. Example: 2024 version required manual farm rental entries whereas past versions did not. This creates confusion. I would also prefer an all in one price that INCLUDES the cost for state filing, not just the state software.
Pros: Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 15, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock