Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,395 Reviews)
Rating breakdown 24,395 reviews
5 Stars
15,770
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,434 out of
9,113)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Anonymous
from California
Verified Purchase:Yes
I used the software for around 10 years. It is perfect for my small business. I will continue to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, May 12, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Edak
Verified Purchase:Yes
Generally a good product, and fairly easy to use. Navigation could be improved with a feature to 'return to previous location'. For example, if I go to a different part of the return to check on sorting, there is no way way to get back to where I had been working (other than manually navigating there).
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BillGali
from York, PA
Verified Purchase:Yes
I think about the 10th year I've used their product. I'm obviously satisfied with the process and results!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software exhibited limitations in managing various special situations. Attempts to resolve these through the provided toll-free number yielded multiple unhelpful "solutions." Ultimately, the issue was identified as a bug and escalated to the software department, with no follow-up received to date.
Furthermore, the software lacks an accessible font enlargement feature. Using Ctrl-+ enlarges only the middle panel, causing content to be hidden even in full-screen view. This long-standing bug significantly impacts usability, especially for users with aging eyes. We urge you to prioritize addressing this accessibility concern. Thank you.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TKflyer
from Virginia
Verified Purchase:Yes
I have used HR Block for 10 years to do my taxes and it has always been easy to use and accurately do my taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: McCh1
from Kansas
Verified Purchase:Yes
My friend did my taxes for me. She didn’t have any problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: DavidZ_
from Houston, Texas
Verified Purchase:Yes
The fonts are small.
The text cannot be copied.
If I want to take standard deduction, seems I cannot skip itemizations
The text cannot be copied.
If I want to take standard deduction, seems I cannot skip itemizations
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 444bullett
from San Francisco Bay Area
Verified Purchase:Yes
Easy to navigate tax software. Information is easy to access and form submission was quick.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock