Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,341 Reviews)
Rating breakdown 24,341 reviews
5 Stars
15,741
4 Stars
4,426
3 Stars
1,775
2 Stars
966
1 Star
1,433
82%of customers recommend this product.
(
7,407 out of
9,082)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS
Posted by: Bob 1992
Verified Purchase:Yes
Solid, easy to use tax preparation program. We have multiple rental properties, and the program makes it easy to enter and tracking our rental information. Only critisim is that some of the screen layouts are a little dated, making you use a slide bar up and down to enter data or to proceed.
We will use again next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: User9819
from Seattle
Verified Purchase:Yes
It needs automatic save function. I lost hours of work due to a computer reboot.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas, NV
Verified Purchase:Yes
I've used H & R Block Premium software for many years now and it is efficient and it works for me.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Round Sky
Verified Purchase:Yes
I've been using this product for more than 20 years and it does what I expected.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I would not use the H&R Block software if I had to pay for it. It is not user friendly for people who don't have any tax preparation experience. I used Free Tax USA to prepare my son's return and it was much easier to navigate. Plus it remembers all of the data from the previous year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Los Angeles, CA
Verified Purchase:Yes
This is a very good product. I was able to complete my tax return and submit it timely, 2 days before it was due. Yes, I waited until the last minute, but I knew the software because I've used it before. It is easy to use, guided me to the right sections, explained what I needed, got it done, filed, paid! It worked and I'm confident it's right.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GeneNJstate
from Nj
Verified Purchase:Yes
the nj state return is very bad. I have a return but it does not allow me to enter bank info
Thus my return is and will be extremely delay
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DIY Return
from Monroe Twp. NJ
Verified Purchase:Yes
I had used the H&R tax software before and continue to use and rely on it. It is intuitive, easy to maneuver and stocked with all the help that one might need to complete their return. I definitely recommend it to everyone.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock