Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,395 Reviews)
Rating breakdown 24,395 reviews
5 Stars
15,770
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,434 out of
9,113)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Stegr67
from Raleigh NC
Verified Purchase:Yes
The product met my needs and was reasonably easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pottstown, PA
Verified Purchase:Yes
Software still has a long way to go... has not changed in over 20 years. Some info filled in for Federal does not transfer to State or Local forms, requiring repeat entries. Some tax forms the software will not fill out for you and will ask you to download and fill out manually. Other times, forms which have no information but were left over from previous years would not delete properly, causing the software checking routines to fail and preventing filing the return. Software also did not carry forward last year's refund amounts credited to this year, meaning I overpaid and had to rely on the tax auditors to find the mistake. Finally, account information for banking and brokerage accounts are not carried forward from year to year even though institution names are, but you are left guessing what accounts you need to enter information for. I almost bought Turbo Tax this past year instead of Block, but figured by now I am used to all the bugs and annoyances of the software.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: oraora
from ca
Verified Purchase:Yes
i bought this and it's good product. What need to improve is allow the file when you view you can't see it bigger and it's just stock. It would be very helpful is you have the option to enlarge and make it easier to view on your laptop.
Pros: Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: PaGG
from Hartford, CT
Verified Purchase:Yes
Have bought this for years. Updates to the software, the type of questions and the info in the worksheets have helped keep tax time a lot better.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: J Den
from CA
Verified Purchase:Yes
Overall, the software was well designed and easy to use for most parts. But I strongly hope the developer to add more detailed explanations to terminologies, especially those not so commonly used. Misunderstanding of the concept will cause big problems for the users. It could mean wrong reports and calculations or even penalties from the IRS. Please help us the avoid any mistakes.
The developer could consider enhancing the features needed for the tax fillers who have incomes from overseas.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Iowa
Verified Purchase:Yes
I had some problems, questions about what info I needed to state or what to fill in.
Cons: Time consuming
Value
2
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
I’ve been using the H&R tax software premium since it was tax cut. They do a decent job on the federal taxes but I love jn California and the state taxes leave a lot to be desired. The adjustments from federal to state are mostly whole form type entry the interviews suck to know what you need to adjust. It requires you to print off federal forms to input data from them into adjustment forms to figure out what to do. This is a really weak area
In the process and should be addressed
In the process and should be addressed
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Heubogen
from Toledo OH
Verified Purchase:Yes
2024 SW worked well; almost wiped out the 2023 issues I had
Pros: Easy to prepare
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 7, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock