Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,172 Reviews)
Rating breakdown 24,172 reviews
5 Stars
15,653
4 Stars
4,383
3 Stars
1,750
2 Stars
959
1 Star
1,427
81%of customers recommend this product.
(
7,302 out of
8,960)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS
Posted by: Tom from Central Florida
Verified Purchase:Yes
I bought it because I had used it in previous years and expected it to simplify the process by filling in names and addresses that rarely change year to year. There was some of that, but I had to fill in a lot of those all over again, so that was annoying and time-consuming. As far as new areas, I found a lot of IRS jargon that was poorly explained, and just repeating the terms where I asked for help.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, May 5, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: DK SC
from Holly Ridge , NC
Verified Purchase:Yes
Getting expensive and help menu is not user friendly. Also so many last minute updates and why charge so much for state filing and state software
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hsmoore
from Texas
Verified Purchase:Yes
bought my program online like I do every year its downloaded. I like the program helps me get my taxes done prettyt easily and it always comes with free filing. Except this year when I went to file it said my code was invalid I even made sure I had typed it in correctly and it was still invalid I tried to contact the person I got the program from and it was like they had disappeared from the face of the earth, so I had to end up paying a filing fee which kinda of made me upsetr because it was supposed to be free
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DomoMan
from Washington, DC
Verified Purchase:Yes
The software was simple to follow. The questions/instructions were easy to understand.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Silver Spring, MD
Verified Purchase:Yes
I was unable to e file my Maryland income tax return because I was unable to find a way to upload a document prove a deduction for being a volunteer fire fighter
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,047) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,567 out of
1,749)
Value
4.4