Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,396 Reviews)
Rating breakdown 24,396 reviews
5 Stars
15,771
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,435 out of
9,114)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Anonymous
from Denver Colorado
Verified Purchase:Yes
Ok for 24.
Had to mail return for 23. Could not obtain any assistance that could find the problem. Poor customer service. Nice people when available.
Had to mail return for 23. Could not obtain any assistance that could find the problem. Poor customer service. Nice people when available.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, May 2, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: gary 2025
Verified Purchase:Yes
I have used HR Block software for MANY years - although I hate doing taxes this software makes it easy
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bridgeport, WV
Verified Purchase:Yes
This is a good program, which I have used for the last 20 years. It has limited functionality with some investments, particularly limited partnerships. It is also cumbersome when calculating kiddie tax and possible tax penalty with irregular income/est tax. Still recommend, however.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
Basically a good process, but navigation within software could be improved. More topic information directly within the software would also be helpful. Being directed outside of the software is cumbersome. Otherwise, overall a good program which I have used for several years and will continue to utilize in the future.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
Very pleased with the tax software. Easy to use. Comprehensive.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I got four alerts and 5 errors when I reviewed. None of the alerts were real! I fixed all the errors. None of the alerts were problems. I got the same 4 alerts last year. They finally when away after review the data multiple times. Not sure I will use this product next year.
Pros: Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Tra, Social Media Department, May 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ELS123
from Virginia
Verified Purchase:Yes
Have used for several years. Makes doing taxes much easier than by hand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, May 2, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Frustrated in Jersey
Verified Purchase:Yes
One of the worst experiences doing taxes. Could not file on paper. IRS would not accept e-file. Your pulled wrong numbers from last year's return and I could not correct it manually.
Response from HRBlockBy Andrea, Social Media Team, May 5, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock