Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,396 Reviews)
Rating breakdown 24,396 reviews
5 Stars
15,771
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,435 out of
9,114)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Aaron V
from Denver, CO
Verified Purchase:Yes
The program crashes often, and is trivial to reproduce. The same problem has been happening for years. I have reported it, but apparently no one cares to fix the issue.
Pros: Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AR
Verified Purchase:Yes
Overall very please with H&R Block Dekuxe software. I got my return completed in a few hours, sent off sort of late, but got US Ann’s state refunds within days. I experienced one cinfusing part, trying to enter my consulting business where for this year I had NO income. The return got stuck. I had to back up and remove the consulting from the return, then everything functioned properly again and completed my return. Otherwise very straightforward to work with.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: MSud
Verified Purchase:Yes
I have used H&R Block software for 4 years now, easy to use and I have had zero issues with my returns.
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hi, thank you for your feedback! We're delighted to hear that you had a great experience with us and that our team was helpful during your visit. Your satisfaction is our priority, and we appreciate your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: LP from OH
from oh
Verified Purchase:Yes
I have used this product for a number of years and continue to be very pleased with its performance.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
3
Don't Dump me to the IRS or State Instructions
on April 30, 2025
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I don't like when the Block software "disconnects" when the going gets rough, and drops me back to the IRS or State instructions to figure it out for myself. I think it should do a better job of guiding me all the way to submission. I have no idea of how to interpret or implement the instructions that I'm dumped into.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Instructions need to be Clearer. Had to call x2
on April 30, 2025
Posted by: Not very pleased
from Texas
Verified Purchase:Yes
Overall, I found this product much more confusing to use them TurboTax, which I have been using for the last five years
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond
Verified Purchase:Yes
Easy to use, relatively cheap, pulling in prior year info is the best. Also can interface with many payroll & investment institutions to download info & save manually entering. Not always the best on accuracy from photo uploads though; several errors.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dan 1138
from San Diego, Ca
Verified Purchase:Yes
Been using H&R software for many years and am very happy with it. Have had no problems with the IRS or state tax department.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock