I am a long time user. It seems every year the software is easier to use. Granted my taxes are not the most difficult, but I was able to do both Federal and State in about 30 minutes total. Importing last years data and my W-2 info eliminated all the "data entry" chores, and the fact that most questions were "pre-answerd" based on last years data, I was able to go directly to the topics that pertained to me. I filed my taxes on Friday, on Monday I was alerted that they had been accepted by the IRS and my refund was on its way. I'll be a return customer next year.
Pros: Easy to install, Easy to prepare, Maximizes refund, Fast