Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(129,771 Reviews)
Rating breakdown 129,771 reviews
5 Stars
86,627
4 Stars
23,852
3 Stars
8,318
2 Stars
4,414
1 Star
6,560
85%of customers recommend this product.
(
41,318 out of
48,491)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Customer Rating
2
Marginally Meets for Sched C
on April 16, 2019
Posted by: damjr
from Mid America
Recalculate is broke, if you make s mistake and go back to fix it, the recalc option either does nothing also tax refund amounts fluctuate before you exit a section interview, making it difficult to understand just what happened,,, this had forced me not just this year but in previous years to start anew to see what happened.
Pros: Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Not So Sure I Like This Year's Version
on April 16, 2019
Posted by: Mike Green
from Geneva, IL
I have been using HRB tax software for the past 7-10 years. This year I felt odd about the product. No moving expenses deductible? No MISC-1099 business deductible? and No place to report teenage's (under 18) income from working at a local store? Not so sure I got my tax right
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Mostly did the job
on April 16, 2019
Posted by: Gonzo Yossarian
from NH
Some of the worksheets we're inoperable and the help feature did not solve the problem nor point me in the right direction. Main example was trying to use the married jointly vs separately worksheet. I just could not fill in the boxes. I had been happy with this software but am not sure if I will use it again.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Fills the bill
on April 16, 2019
Posted by: nickname used
from Suffolk, Virginia
I've used H&R Block software - Deluxe and State for 6 years, being retired for the last three. Simply put, I have confidence in a good outcome. While you deserve the 5 stars, I would ask for improvement. I'm a former railroad employee and therefore retirement is governed by other than social security rules. As you know, at the end of each year, the Railroad Retirement Board sends each retiree two forms, a green RRB-1099 and a blue RRB-1099-B. To most of us who receive them, the dollar numbers provided are somewhat mysterious and the instructions on the back side of the forms are confusing no matter how many times a layman reads them. I'm not sure I answered correctly one or two of your interview questions and wonder if it impacted the outcome. I am asking that you could provide on the federal software a paragraph or two for those entering RR detail explaining in terms an ordinary person would understand regarding what the Feds want. The RRB forms are poor in this way and I believe the ordinary retiree could not tell you if the forms in any way provide what they were paid in Tier I and Tier II in the applicable tax year. Incredible. The Virginia tax forms need even more help. In the subtractions section, it is important that the filer include the proper amount of Tier II monies that should be deducted from the federal return since Virginia is not supposed to tax any retirement money paid by the RRB. But what is the correct amount? And why doesn't H&R prompt folks if they don't include info in this field?!! This is huge and must shake the confidence of many in your product. I believe the H&R Block program can accurately provide that number AND can explain it to the filer in a comforting manner. Please make these changes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent results
on April 16, 2019
Posted by: CJJS
from Kennesaw GA
I was very pleased with the programs results. Easy to follow instructions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Have used for years
on April 16, 2019
Posted by: Captain D
from Florida
I have used this software for many years and feel comfortable with it. I do wish there was an easier way to reach a "Real Person" when I have a question the help screens don't address. How about a special phone number for long time users???
Only complaint is being hit with ads when I click to various screens and having to scroll past the ad to get to what I am looking for. Remember, I already bought the software!
Only complaint is being hit with ads when I click to various screens and having to scroll past the ad to get to what I am looking for. Remember, I already bought the software!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Deluxe 2018- does not describe well what you get
on April 16, 2019
Posted by: nwccohio
from Worthington, Ohio
Overall acceptable but with the new laws descriptions and prompts were weak. The ability to go back and change anything was not effcient and difficult to clarify.
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Sucks
on April 16, 2019
Posted by: Nnnnnnnnnn
State program would never install. This left me hanging. Sucks
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock