Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,908 Reviews)
Rating breakdown 128,908 reviews
5 Stars
86,131
4 Stars
23,642
3 Stars
8,236
2 Stars
4,380
1 Star
6,519
85%of customers recommend this product.
(
40,805 out of
47,907)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
1
More than 4 States - Way to Difficult
on April 14, 2019
Posted by: whydoineedanickname2
from KS
Program is good up to a point. I expected a user friendly experience for working in more than 4 states. Program is limited to entering 4 states. More than 4 have to be entered with duplicate W2s - doesn't indicate that anywhere. Help feature is terrible - had to call to get this direction. May not be different with other programs - but lack of clarity and lack of easy support made it way too difficult.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
No Stress
on April 14, 2019
Posted by: caroladd
from Cleveland, GA
I have been using H&R Block software for the past 5 years and it's so easy to use, plus it imports data from the previous year.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on April 14, 2019
Posted by: KrishC
from Boston, MA
The Rental Income section is horrible. You are asking for rental, depreciation by property but during Expense calculation there is no option to select the property. One need to run several trial and error to find out what is the correct process
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
Dissatisfied with product this year
on April 14, 2019
Posted by: oscar12
from Florida
I've used HR Block tax program for several years now, and three times have run into problems that needed to be fixed before i could e file. Last year and this year I got error messages concerning vehicle write off for self employment expenses. The "error" was highlighted red and narrative said it needed to be fixed, but there isn't anyway to correct it from the error screen. Last year I gave up and took a hit on taxes, this year I scrolled back and back and finally came to a screen where I could fix the problem.
My biggest complaint this year is that the program imported the wrong information for last years AGI causing my initial e-filing to be rejected. I do not know where it got the numbers it plugged into the form this year, maybe they were 2016 AGI.
After a stressful period of trying to figure out the problem, and trying several times to fix it, I finally was able to correct it. Fortunately I had printed out the first 2 pages of my return from last year, and was able to locate the correct information. The procedure to fix this problem and the one for vehicles should be as simple as pointing, clicking and inputting data instead of trying to figure out what the problem is and potentially spending an hour or so to fix it.
I will use the product again, but no longer fully trust it to import crucial information correctly with out reviewing it.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Almost great
on April 14, 2019
Posted by: Morriskatz
from Northern New Jersey
Does a wonderful job of taking into account all types of income, deductions, etc. Only problem I had was summary and filing printout did not include Schedule A for detailing medical and charitable deductions, of which I have significant amounts. The IRS would not be amused
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use - not complicated - Great!
on April 14, 2019
Posted by: Eric in CO
Switched from Turbo about three years ago when they deleted capital gains. Turbo was more complicated and costly than H&R Block. Still happy I switched.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Adequate
on April 14, 2019
Posted by: HJB53
from CA
I am not happy with the changes that were made to the software from the previous years. I found it impossible to look at an entire completed page.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
ok
on April 14, 2019
Posted by: geo040
from MA
Initially, difficulty to download because of a lapse in time between purchase and the time that I wanted to do my taxes. Corrected with the patient help of one of your customer relations reps. Finally finished tax documentation after correcting a step that I Had missed. E-filed and had a reject by IRS for incorrect 2017 Adjusted Gross Income which software had imported from 2017 1040, also an HRBlock prepared return. Got stuck with additional e-file costs for resubmitting.
Cons: Hard to import documents
Value
3
Written by a customer while visiting HRBlock