Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(130,228 Reviews)
Rating breakdown 130,228 reviews
5 Stars
86,843
4 Stars
23,986
3 Stars
8,383
2 Stars
4,436
1 Star
6,580
85%of customers recommend this product.
(
41,575 out of
48,781)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Wantmymoneyback55
from Hawaii
Verified Purchase:Yes
Bought two state programs, but one of them I was unable to use as a partial year resident and I could not get a refund for that program. So I thought a program I didn't know that was useless until I opened it and couldn't refund it.
Pros: Easy to prepare
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tom1955
from Tempe, AZ
Verified Purchase:Yes
The process for recovering from a rejection of the federal audit on the impact of the state audit submission leads you to believe that you may be paying for the state audit twice and actually may be doing so. Have not checked my credit card statement yet to know for sure. That said, a well-designed process would not force me to have to check or have this concern. Will not be switching to a competing product. Overall, it is well designed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RpaxtFL
from Orlaodo, FL
Verified Purchase:Yes
Very easy to use. Bought it for my small business and could not be happier.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: sos2
from colorado
Verified Purchase:Yes
bought the federal and state, but would only allow me to file federal, without paying extra
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software glitch the expert couldn't even explain
on May 11, 2025
Posted by: Anonymous
from MEMPHIS TN
Verified Purchase:Yes
I've used HR Block numerous times,either the software or online both of which I've had to always pay for. This was the only time I ever experienced an issue an it was the worst.
Pros: Easy to import documents
Cons: Time consuming
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: oallen
from Alabama
Verified Purchase:Yes
Product fulfills all that it promises. For 2024 my submitted tax return had no issues.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
The software is hard to navigate and gets stuck on topics.
If you under paid on your federal taxes it gives options for either you to decide the penalty or the IRS. Should explain both as what happens next..
If you under paid on your federal taxes it gives options for either you to decide the penalty or the IRS. Should explain both as what happens next..
Pros: Maximizes refund, Easy to import documents
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxan
from Ohio
Verified Purchase:Yes
I have used the H&R Block deluxe software for about 10 yrs., the software is easy to use and proves very helpful hints. Upon completion the software does a check before electronic filing the tax returns.
The only drawback is the add-on fees as you progress through the tax preparation, all fees should be shared upfront and not just the base rate.
The only drawback is the add-on fees as you progress through the tax preparation, all fees should be shared upfront and not just the base rate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock