Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(129,771 Reviews)
Rating breakdown 129,771 reviews
5 Stars
86,627
4 Stars
23,852
3 Stars
8,318
2 Stars
4,414
1 Star
6,560
85%of customers recommend this product.
(
41,318 out of
48,491)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: SBA71
from Albuquerque NM
Verified Purchase:Yes
I've used your products for years and even worked for you many years ago. This year was a challenge for me as it was my first year retired, so a whole new set of rules were in place. It took me a couple tries, but you guided me through the changes. My problem was at the end when I filed. I kept having to pay one charge after another to e-file my federal return. This was irritating and I don't feel it was fully explained as I was making my choices how to file and pay.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Littleton, Colorado
Verified Purchase:Yes
First, my data from last year, 2023, is no longer on my computer. No idea what happened. Secondly, I filed for an extension and the program kept switching back to preparing my return. Had to watch it constantly. Thirdly, it drives me nuts to not have a red dot to quit.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: arbles
from Phoenix, AZ
Verified Purchase:Yes
Generally, the product is good - it got me to where I needed to be. However, it had some limitations. Primarily, the navigation within the form (to go back and re-do a form) was confusing. Also, the check of the forms before one submits them is a bit confusing. It is not clear how one goes about correcting those items. Further, why allow certain information to even be recorded without key information (e.g., the date of a mortgage) or data to be input from other forms (e.g., 1098s or 1099s) that winds up missing some of the key information?
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: arrn
Verified Purchase:Yes
Have been using it for years, and its a great tool
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HLee2223
from Harrisburg, NC
Verified Purchase:Yes
My rating would be five stars but for the fact that the program uses such small fonts that i have to sometimes use a magnifying glass against the computer monitor to read the words or numbers. I've mentioned this every year when i get this survey, but apparently no one really cares to make the fonts adjustable by the user.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at HRBlockAnswers[at]HRBlock[dot]com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dellb
from Texas
Verified Purchase:Yes
we have used H &R software for about 16 years. It has been a neat and easy program to use. We used a couple of others, they were good as well, but H & R program just seemed to ask the right questions. Easy to use, questions are straightforward and it guides you through most all areas that I am concerned about.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I have used H&R Block software for several years and it continues to meet my needs. Paying taxes is not an enjoyable process, but with H&R, I feel confident that my returns is correct and that I will not have any unwanted surprises.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Val2025
Verified Purchase:Yes
I had trouble at the end trying to file, there was an error and it was not easy to figure out an address was missing in a field to continue. I’m glad I did a few days ago earlier the filing date because I was frustrated and had to walk away and come back to it.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock