Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(129,668 Reviews)
Rating breakdown 129,668 reviews
5 Stars
86,574
4 Stars
23,821
3 Stars
8,304
2 Stars
4,412
1 Star
6,557
85%of customers recommend this product.
(
41,253 out of
48,418)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: User9q
Verified Purchase:Yes
SW bug caused IRS to not pull my funds although I had the right account number.
Response from HRBlockBy Amy, Social Media Team, May 6, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Never Again in NoMI
from Traverse City, Michigan
Verified Purchase:Yes
I'd give it ZERO stars but you do not offer that option!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaveD3
from Mn
Verified Purchase:Yes
I purchased this online downloaded and it went very smoothly.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alaska
Verified Purchase:Yes
I have been using H & R for many years. Your product works for me. Things are easy to navigate and relatively straight forward to find answers. The only issue that I had this year was that I made an early purchase and did not receive any download link when program became available.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Diego, CA
Verified Purchase:Yes
Difficult to understand where interview information should be input. Amount and tax free amount for example, your program added both inputs and result was a much larger income and tax amount. If you allowed me to fill out the forms instead of going thru your interview, I think it would be more user friendly. It took additional time to adjust the interview answers, but I think I think I eventually got the correct output. Think I will try Turbo Tax next year.
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mcl2025
from CA
Verified Purchase:Yes
I have been using this package, and its corporate predecessors, ever since they came on the market decades ago, and continue to find it excellent for all my needs.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mini7
from PA
Verified Purchase:Yes
E-filng when finished was a problem. I had to try twice and still haven't received my Federal refund in a month.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TabMan
from San Gabriel, CA
Verified Purchase:Yes
Have used this for the past 8 tax seasons, and have been very happy. easy to use, good support and pleasant visual organization.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock