Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(129,668 Reviews)
Rating breakdown 129,668 reviews
5 Stars
86,574
4 Stars
23,821
3 Stars
8,304
2 Stars
4,412
1 Star
6,557
85%of customers recommend this product.
(
41,253 out of
48,418)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Anonymous
from TX
Verified Purchase:Yes
so easy and user friendly, makes filing quick and painless
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Tax program was easy to follow and input data. We were pleased and relieved to do our taxes.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: osjenmc
from NC
Verified Purchase:Yes
I have used H&R SW for over a decade and it has never failed to make my home taxes short work.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Big D W
from Savannah GA
Verified Purchase:Yes
Easy to use and walks you through progress step by step
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Have been using H&R for 20 years. I have been happy with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
I've been using the H&R Block tax software for 30+ years. While I am generally satisfied with it, there are some frustrating shortcomings with the program that indicate that it has not kept up with the modern software development and changes in tax policies. More specifically, the Learn More links to topics such as explaining the terms "basis", "exempt", "nonexempt", as related to IRAs and in particular the handling of inherited IRAs is sorely lacking. Also, the Accuracy Review Results are very confusing since it takes you to the sections of the IRS forms for flagged entries, instead of the narrative section of the tax software where the data entries are made. Most of the time I've found that the flagged entries are correct, but there is no way remove the flags. So, they show up as potential errors over and over again. Finally, tax experts should be made available for telephone help with tax questions and issues. Telephone help should be prominently displayed in the header of the software program.
Value
2
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: bob9714
Verified Purchase:Yes
help information could be better written to explain the topic
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Motsy
from Maryland
Verified Purchase:Yes
Poorly worded question led to IRS rejection of my return
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock