Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Average customer rating
4.4
(129,414 Reviews)
Rating breakdown 129,414 reviews
5 Stars
86,418
4 Stars
23,759
3 Stars
8,287
2 Stars
4,402
1 Star
6,548
85%of customers recommend this product.
(
41,109 out of
48,261)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS
Posted by: Anonymous
from Los Angeles CA
Verified Purchase:Yes
Have been using the HRB Tax program for 20 years and it makes filing much faster and easier than filling out paper forms There are many "click-ons" where you can get explanations of terms. Great digital tax submission and feedback. A minor improvement needed is the ability to copy/print a window in the actual app; e.g., Income list.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media-Abbie, April 29, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Jchao
from Illinois
Verified Purchase:Yes
This is the second year using after 15 plus years using turbo tax. Much easier to use and reliable. Would recommend. In my opinion better to use then turbo tax.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media-Abbie, April 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HRBT63
Verified Purchase:Yes
Bought federal + state package but had to pay to submit the state return.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 29, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: btt5
from Ohio
Verified Purchase:Yes
Product worked well for federal return; state return missed an underpayment penalty.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 29, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: lyn25
from wisconsin
Verified Purchase:Yes
I had two issues with the software that I wasn't able to resolve. The help center was unhelpful. Ending up having to file my state return on paper. Something I haven't done in years.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
H, thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Divs
from Seattle, WA
Verified Purchase:Yes
Neat interface. Well organized. Easy to understand.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: DeepGhosh
from Irvine CA
Verified Purchase:Yes
Works as needed. I was able to file taxes electronically.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Lousy filing
from Iowa
Verified Purchase:Yes
I was disapointed that i could not efile this year as i did previously. There wa a problem with the AGI from 2023 according to the reject reason given by IRS from the submission. So I followed HRB instructions and got the AGI from the IRS to use what they said was the correct AGI, and it was the same as what had been used twice before. So I tried again and it was not accepted. I ended up PRI ting the return and mailing it in and now will have to wait even longer for my refund. This is after I bragged on HRB to my brother about how good you were.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock