Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,908 Reviews)
Rating breakdown 128,908 reviews
5 Stars
86,131
4 Stars
23,642
3 Stars
8,236
2 Stars
4,380
1 Star
6,519
85%of customers recommend this product.
(
40,805 out of
47,907)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Wizegeezer
from Texas
Verified Purchase:Yes
We've used this software for many years. The interface stays consistent and is simple to install and use. We have a fairly complex return with dividends and retirement earnings but the software easily handles this.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Not as user friendly or trustworthy as Turbotax
on April 22, 2025
Posted by: Newuser123456
from San Antonio, TX
Verified Purchase:Yes
Initial e-file did not transmit the first time. After noticing the funds had not been withdrawn from the bank, we had to re-file. Unfortunately it was already past tax deadline. It was difficult to go back to a certain part of a section to change something, having to start at the beginning of that section each time and click my way page by page until I reached the part I needed to edit or review.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: we are 2
Verified Purchase:Yes
We had a fire in 2023 so I had special needs. Really glad for the live help I rec'd.
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Harrison AR
Verified Purchase:Yes
I buy this every year. It works well for everything except for K-1s.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Basking ridge, nj
Verified Purchase:Yes
I thought that the federal program was good, but the New Jersey program needs improvement. It doesn’t feed medical expenses from the federal that are deductible on New Jersey.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Moejohn
from Prescott, AZ
Verified Purchase:Yes
Encountered more issues and problems this year than all the previous years combined. Still a solid product but another year like this may have me looking around. Import from Edward Jones was extremely problematic. Imported wrong forms, EIN/SSN numbers on several imports were not mine but from an estate I was handling. Should have been 2 forms imported, ended up importing 8. So had to delete 6, the last one I had to hunt for because I knew I should have had a refund. Took quite a while but ended up examining all the forms being submitted, for the extra 1099-R and had over a 4k gain by eliminating that form which shouldn't have been submitted.
The program auto-filled my AGI from previous year wrong, so federal returns kept being rejected. I had to override the AGI. Where the program told me to go on 2023 form to find the PIN that I could use this year was blank. Could have used PIN instead of the 2023 AGI but since it was blank, I had to work through overriding the AGI, finally did and got the return accepted.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brooklyn
Verified Purchase:Yes
Bought early to get discount. I have used H&R software for about 10 years. Everyone should do their own taxes to learn and better understand personal finances.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: EEG2
Verified Purchase:Yes
I have purchased and used this software for over 5 years now and it still works well enough to help me get my tax returns done on time. I purchase the Deluxe + State.
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock