Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(127,262 Reviews)
Rating breakdown 127,262 reviews
5 Stars
85,251
4 Stars
23,248
3 Stars
8,050
2 Stars
4,287
1 Star
6,426
85%of customers recommend this product.
(
39,833 out of
46,764)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Macintosh
from Florida
Verified Purchase:Yes
Been using HRB for like 20 years. This year was awful. Glitches in your programming caused all my families’ tax returns to not save after I filed last year. Hence, I had no prior years’ return data to import. Big headache! Just as bad, this years tax returns I completed and before I filed the return “disappeared” with an error message. I had to redo the WHOLE
THING.
THING.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisiana
Verified Purchase:Yes
I enjoyed the program except for the warnings which required me to resolve. Social Security issue when I had no Social Security income. Fortunately, it didn’t recent transmission of my return. I have never encountered an issue before this year and it was quite unnerving especially with 2 on-time filing days left.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ore
Verified Purchase:Yes
the program was awkward to use. your professional program was much easier to use. why can't you make your over the counter products more like the professional version?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: LivieG
from California
Verified Purchase:Yes
You guys are my Go-To Software when Tax Season rolls around.
Your strong efforts to be user-friendly are greatly appreciated.
I've been using your S/W for 30 Years (Since you were known as TaxCut).
Your strong efforts to be user-friendly are greatly appreciated.
I've been using your S/W for 30 Years (Since you were known as TaxCut).
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: jc215
from Honolulu, HI
Verified Purchase:Yes
I have been using this tax software to help get my taxes done and filing process is a breeze.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 321BV
Verified Purchase:Yes
The PA state software could be more helpful in ascertaining the dollar amount of dividends to be excluded as PA taxable income, since the dollar amount was earned from state or federal obligations.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Silverdale Washington
Verified Purchase:Yes
Ive been using this for 9 years. Easy to follow steps and provides excellent results.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: gmlou
from Florida
Verified Purchase:Yes
have been using for quite a while. the only problem is when I untented IRS provided security code that has 6 digits. however it allowed only 5 digits input and there was message stating any 5 digits from IRS provided code will be good. the issue is my filing got rejected and when I went back to input it allows 6 digits input at that point. why 6 digits was not available when I filed the return. what a waste of my time.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock