Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(127,262 Reviews)
Rating breakdown 127,262 reviews
5 Stars
85,251
4 Stars
23,248
3 Stars
8,050
2 Stars
4,287
1 Star
6,426
85%of customers recommend this product.
(
39,833 out of
46,764)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Stopstopstop
from Taylorsville ut
Verified Purchase:Yes
I've used the software for years thinking if I ever needed help with my taxes it was just a message away. Well I finally needed help and when I asked for it I was told that was not part of the service I had purchased. What part of help was the add talking about if not help with my taxes? This is the last straw and I will not be using this program again.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: BobH6
Verified Purchase:Yes
This year in addition to an RMD withdrawal, I had two regular withdrawals from my Deferred Comp Plan. My 1099-R did not make a distinction as to the type of withdrawal. Your instruction regarding Excess Accumulation was unclear and proceeding through the interview was confusing. It seemed as if I had to do Form 4972. The IRS instructions made it clear that I didn't have to,
Still Five Stars.
Still Five Stars.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Raleigh, NC
Verified Purchase:Yes
I have used Block tax software for many, many years and found it to be easy except for one thing. When I get to state return, I have difficulty remembering how to enter dividends from US obligations. After research and searching my federal return I eventually remember that the answer is hidden in my federal return. You can improve that.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Decatur, il
Verified Purchase:Yes
It was difficult to use and the "helps" were generic and very much unhelpful.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Different Paul
from Exton, PA
Verified Purchase:Yes
The software did what it intended but the price is awfully high.
Pros: Easy to prepare, Easy to import documents
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: GD213
from New Jersey
Verified Purchase:Yes
Easy to install. On line help. Reasonable price.
Been using it for 8 years and no issues
Been using it for 8 years and no issues
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Shaun_2025
Verified Purchase:Yes
The software filled unnecessary forms and I had to delete a few. And there were some which I couldn't delete. Plus I had to pay for efiling which was not mentioned when I bought the software.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Bubba Levi
from Evansville IN
Verified Purchase:Yes
All in all easy! Just would like updates to be more timely and not close to April 15 date.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock