Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(127,598 Reviews)
Rating breakdown 127,598 reviews
5 Stars
85,434
4 Stars
23,327
3 Stars
8,086
2 Stars
4,310
1 Star
6,441
85%of customers recommend this product.
(
40,029 out of
46,992)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Customer Rating
1
Pathatic - use turbotax
on April 16, 2025
Posted by: GKKT
from usa
It didn't calculate the taxes correctly, had to redo it with turbotax. It does not import last years return correctly, seems there is a bug in their software. I didn't want to pay for turbotax since i already purchased this software.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: DougMB
Verified Purchase:Yes
For the second year in a row the Iowa foreign tax credit was calculated incorrectly and then the Iowa e-file was rejected with this Rejection Code: IA-31-FMT-8042-aebd8e6923584a31. The H&R Block explanation for the error code references a possible error on the Federal return, not the Iowa return. I'm done with H&R Block, I'll switch to TurboTax next year.
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: sjhiles
from Montello WI
Verified Purchase:Yes
comes up short in a few areas. Doesn't carry state data forward from the previous year entirely. And does not seem to offer the simple way to do estimated taxes ( 100% or 110% of current tax bill).
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Harrisburg PA
Verified Purchase:Yes
I have used this software for years. I have never used another package so I don't know how it compares, but obviously it gets the job done or I would have switched. I have had the same complaint year-after-year; it will not let me e-file PA state return because of participation in the EITC scholarship program. I had a new complaint this year. It would not let me e-file Federal because my daughter had three college 1098-T forms. The e-file is limited to two!
I would recommend this to a friend!
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jackie 1
Verified Purchase:Yes
Great program I have used for many years. My only complaint this year is that it was very difficult to get it installed on my computer. Please make it easier to install. The help line resolved the issue but they also had to strugle to get it installed. EASY PLEASE!
Cons: Time consuming, Hard to prepare, Hard to import documents
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: ml24
from mo
Verified Purchase:Yes
This year seemed a bit harder to complete the tax preparation. Had to keep going back to be sure I did what was asked. Even trying to print for my records wasn't simple. Not sure I will be using Block next year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: How22
Verified Purchase:Yes
Software worked with federal, state, & city. Happy
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The software was easy to use. One issue I had was that the initial installation was somewhat complicated and confusing.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock