I use block annually. It has all the features and is easy to use. The explanations are clear and concise.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Unable to eFile State Tax Return!
on April 15, 2025
Posted by: Virginia E Filing Issue
from Virginia
I received the following message when I attempted to eFile my return: "Update Now - You need to update this program before you can e-file." I was puzzled because I did update the program before completing my return the same evening I attempted to file it. I received the same message three times and received three charges against my credit card for my Virginia state tax return, but the return was never filed! I was able to file only my federal return electronically and had to mail my Virginia tax return. I have a screen shot of the message I received and I WANT MY CREDIT CARD CHARGES REFUNDED!!!!!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 16, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Solid, dependable, accurate - everything you want to successfully navigate the complex world of the income tax return and keep track of key numbers from year to year.
Value
5
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Have used H&R for several years and have found it relatively easy and straight forward to use. Maybe not so much with K-1 forms. Would recommend this soft ware to all DIY"s.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 17, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
If the last year tax report (in the TaxCut or TurboTax format) was imported, then while entering the current requested data, the application should always provide pop-up reference to the analogous previous year data!!!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.