Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(128,380 Reviews)
Rating breakdown 128,380 reviews
5 Stars
85,841
4 Stars
23,509
3 Stars
8,183
2 Stars
4,354
1 Star
6,493
85%of customers recommend this product.
(
40,482 out of
47,532)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Wiselifexpert
Verified Purchase:Yes
Straight forward and so smooth that I checked it twice to ensure that I didn't miss anything.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit to our office! We're thrilled to see that you had a fantastic experience. Your high rating encourages us to keep up the good work. We appreciate your business and look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: gardeening granny
from Liverpool NY
Verified Purchase:Yes
Some of the notations were very confusing making it difficult to understand how to answer.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: mbw14
Verified Purchase:Yes
been using hr block for the past few years. Electronically filed returns for both state and federal and they were both accepted within hours.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit to our office! We're thrilled to see that you had a fantastic experience. Your high rating encourages us to keep up the good work. We appreciate your business and look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Pianobag
from Oklahoma City, OK
Verified Purchase:Yes
I used to use Turbo Tax, H&R Block software is much better for me.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit to our office! We're thrilled to see that you had a fantastic experience. Your high rating encourages us to keep up the good work. We appreciate your business and look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Good software but not always seamless for users
on April 15, 2025
Posted by: Anonymous
from D.C.
Verified Purchase:Yes
I have used this software for some years so clearly I like it, but there are processing issues that will be frustrating even if the final outcome is acceptable. Examples are: 1)
The level of documentation/explanation is uneven. In general, less-common issues and forms are explained less well than more common issues. 2) The program is also uneven on the transparency of worksheets and forms. During the generally-helpful final review process, a worksheet will appear which I never saw directly for me to correct or verify. It would make more sense to take me back to the data entry screen where the error was introduced originally. 3) In at least one case, I marked a box in error. It would NOT let me uncheck the box and mark the correct option. Since the preliminary interview screens precede knowing ifa particular form is actually required, that error can happen. 4) I was filling out a particular state's return for the first time. The program allowed me to mark the "file electronically" box, but when I got to the point of filing a message said I must file on paper. When I printed the state form to file, the instructions said I must also print the federal return. Why the program did not know at the first stage that electronic filing was not accepted in my case and why the software knew at the printing stage that I would need to print the federal form for inclusion but did not just do that are examples of unnecessary shifting of work to the user.
The level of documentation/explanation is uneven. In general, less-common issues and forms are explained less well than more common issues. 2) The program is also uneven on the transparency of worksheets and forms. During the generally-helpful final review process, a worksheet will appear which I never saw directly for me to correct or verify. It would make more sense to take me back to the data entry screen where the error was introduced originally. 3) In at least one case, I marked a box in error. It would NOT let me uncheck the box and mark the correct option. Since the preliminary interview screens precede knowing ifa particular form is actually required, that error can happen. 4) I was filling out a particular state's return for the first time. The program allowed me to mark the "file electronically" box, but when I got to the point of filing a message said I must file on paper. When I printed the state form to file, the instructions said I must also print the federal return. Why the program did not know at the first stage that electronic filing was not accepted in my case and why the software knew at the printing stage that I would need to print the federal form for inclusion but did not just do that are examples of unnecessary shifting of work to the user.
Pros: Fast
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for providing a rating for your recent visit to our office! We're thrilled to see that you had a fantastic experience. Your high rating encourages us to keep up the good work. We appreciate your business and look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
IMPORTING DOCUMENTS NOT SO GOOD
on April 15, 2025
Posted by: nielsend952
from Detroit, Michigan
I cannot believe it will not import a W2 from the City of Detroit. Makes it kind of third world.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RickyVanHalen
from Indiana
Verified Purchase:Yes
Software was very good. The only issue I found was when I took photos and transferred W-2’s info. All boxes checked but at end of review I had errors and had to manually enter some of the info. Will definitely use next year. I believe I’ve been using this software since 1997.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Easy to use, especially if last year‘s tax returns are available to move into this year
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock