Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(126,066 Reviews)
Rating breakdown 126,066 reviews
5 Stars
84,603
4 Stars
22,980
3 Stars
7,899
2 Stars
4,221
1 Star
6,363
85%of customers recommend this product.
(
39,163 out of
45,959)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from SW Michigan
Verified Purchase:Yes
I'm a long-term user of the software on a Mac. For the first time this year the downloaded software "lost" my pre-purchased State installation & tried to charge me for it (again). Chat & phone support got around this by sending a new download but I had to switch to a back-up computer to complete my filing because there was no "uninstall" that would remove all previously installed files. Overall satisfied, but frustrating experience.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: bd938
Verified Purchase:Yes
Easy as always and saves me a lot of money compared to having a CPA do it for me.
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Farmington, NM
Verified Purchase:Yes
I always use H&R Block but was somewhat disappointed this time. I was unable to print it this year because it was all in large print. I worked with it quite a bit trying to get it to fit on 8X11 paper and be no more than 12pt font. Since I sent it via Internet I finally gave up. I work with computer programs quite often, but didn't feel like putting anymore time in it to make it work. Very frustrating.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Chowd
from Anaheim ca
Verified Purchase:Yes
Been using HRB Deluxe for yrs now, simplicity works well for me!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seattle, WA
Verified Purchase:Yes
It's okay - user interface could be modernized but it works.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cincinnati, OH
Verified Purchase:Yes
The underlying calculations leading to a line entry on the 1040 needs to be visible.
The interview is good, but missed the fact that an IP PIN was required, hence rejected by the IRS.
The interview is good, but missed the fact that an IP PIN was required, hence rejected by the IRS.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Brokk
from TN
Verified Purchase:Yes
Have used this product for several years. This year I would have to say that your interview process and explanations of Schedule K-1 Estates and Trusts is sadly lacking. Defer the customer to some instructions and wash your hands.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: DJT2024
from Charlotte, NC
Verified Purchase:Yes
Unable to purchase additional state versions. Credit cards filed to process in the app. I downloaded TurboTax and did our tax returns. Second year in a row HR has had software issues. I will no longer be using the software as it is too buggy.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock