Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(125,542 Reviews)
Rating breakdown 125,542 reviews
5 Stars
84,335
4 Stars
22,848
3 Stars
7,828
2 Stars
4,192
1 Star
6,339
85%of customers recommend this product.
(
38,844 out of
45,587)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: DWKgrumbler
from Peoria, IL
Verified Purchase:Yes
Federal version is just ok. State version is vague, opaque, and clearly written by interns. Why should I have to pay to e-file state when it’s easier for the state to process?
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TaxesR2Much
from Kansas
Verified Purchase:Yes
I’ve been using this software for over 10 years and this was the worst version.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Jack22duke
from Myrtle Beach SC
Verified Purchase:Yes
Used H&R over 10 years and never had one problem. Easy to follow and has a lot of information available at your fingertips
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from York, Pa
Verified Purchase:Yes
I have used H&R tax software for years. I am very pleased with it. I would give a 5 rating if your program on the RMD didn’t take me done a rabbit hole. I take out more than what is required and yet the program calls it excess and that I pay a penalty. Need to correct that for 2025 tax year.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
Error checking return at end always causes problem
on April 5, 2025
Posted by: WarmJay
Verified Purchase:Yes
I hate tax time! The procedures are so complicated now that tax software is the only way to go. But, this H&R block software causes me problems every year. It happens when I am getting ready to file my taxes, and it automatically checks the return for errors before submitting to the IRS. It's almost impossible sometimes to figure out what is causing the errors, even if you click on the help button. This year it choked on me not having the correct information for the social security form. I didn't even collect social security last year, why is it flagging this error? I never did figure it out, but I somehow managed to file anyway.
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Francis 282717
from Washington, Pa
Verified Purchase:Yes
Still a couple questions threw me off but I am not a computer person so pretty good.
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Needed to file an amended return and the reason for amending did not transfer to the State forms, now I’ll be audited and will likely pay a penalty to California
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Phoenix, AZ
Verified Purchase:Yes
It kept asking me to fill in a number for my Social Security benefits. Yes, I am 68, but I'm not taking Social Security yet! Otherwise, it was perfect... as it has been every year!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock