Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(125,373 Reviews)
Rating breakdown 125,373 reviews
5 Stars
84,236
4 Stars
22,812
3 Stars
7,809
2 Stars
4,182
1 Star
6,334
85%of customers recommend this product.
(
38,741 out of
45,467)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: RSS Review
from Overland Park, KS
Verified Purchase:Yes
The Federal section was fine, but the Kansas state portion seemed very truncated as I was given very few questions to answer. Then, when I was finished and looked at the resulting tax, I knew something was wrong, so I went to Forms and looked through everything. Your software somehow had selected that we use the Std Deduction for KS, even through we itemized for the Fed return. I selected Itemized within the form and the system accepted it, even through your software generally won't allow changes to be made by altering a form. I've used your software for years, but this was very concerning and did not leave me with a feeling of confidence in using the product going forward. PLEASE check the KS state application.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Little River, SC 29566
Verified Purchase:Yes
I’ve been using this software for many years now and have yet to have any difficulty at all. I appreciate the ease of use and quality!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
Mostly good. The “buttons” that you click to advance don’t work well - there’s an HTML problem. Has to be an easy fix. When you try to click your cursor has to be lined up just right. Also, inherited an IRA but the “date purchased” didn’t alert me that typing “inherited” was an option - just stumbled on it. I’m guessing there are other similar fields with options you don’t know about. But overall the software works well and I’m confident it calculated properly.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from East Central Iowa
Verified Purchase:Yes
Have used this program the last few years. I am mostly pleased with it. I do wish there was a search box on every screen.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
2
Not very helpful and charged me 3 times for state
on April 5, 2025
Posted by: Not worth the hassle
from Maryland
My federal was rejected and the directions to then get my state filed was nonexistent. Charged my card 3?times!!!!
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NW OH
Verified Purchase:Yes
Continuing to use H&R Block Deluxe Software as I have for many years. A good product at a good price.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used a version of this software for years to do my taxes. I have always found it to be easy to use and very comprehensive. Will continue to use it as long as it is available.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Stuck will not update!
on April 5, 2025
Posted by: unhappy mick
from Cin, Ohio
I've used H&& block software for many years wihtout problems,but this year I'm to have to fill out my state taxes off line. H&R delux state will not update to allow the state form start. I've downloaded the and ran the .exe file but still wants an update. I'll try monday to call in but don't that will any fun.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock