I have used H & R Block software for years. It has always included state software, but not this year. I will choose another providers program next year. It had several disappointments in the actual instructions as it was not very clear. you have lots of issues this year.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Software found an error and told me that IRS does not recognize my SSN as 'valid' although at the beginning the same SSN was entered without problems. After number of attempts i thought i would have to print and mail the returns, fortunately all of a sudden, my SSN retyped the same time and again got accepted and i could file returns.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.