Customer reviews from HRBlock
H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(125,695 Reviews)
Rating breakdown 125,695 reviews
5 Stars
84,416
4 Stars
22,888
3 Stars
7,847
2 Stars
4,197
1 Star
6,347
85%of customers recommend this product.
(
38,942 out of
45,698)
Customer Reviews for H&R Block Tax Software Deluxe 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Bought online and used right away. For some reason (and this has happened in past years) when I try to save the Federal & state returns as pdf documents, the software freezes and won't complete the task. I tried multiple times and ensured I changed the printer to what was recommended. Finally had to print them off and then scan and save on my own. Frustrating.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hdt2024
from Orlando, Florida
Verified Purchase:Yes
Instructions are confused, not as clear as TurboTax
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jenny55
from Aiken, SC
Verified Purchase:Yes
I have used H&R Block Deluxe for a number of years. It's easy to use and understand. I have never had any trouble using it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Lafayette, IN
Verified Purchase:Yes
I’ve used H&R Block for decades to do my own taxes. I still love it!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I upgraded to Deluxe and it did not load or gave me my free state.
Pros: Fast
Cons: Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Dedicated Long Term User
Verified Purchase:Yes
The entry sheets get more cumbersome every year...
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jxxxx
Verified Purchase:Yes
Overall the product is pretty good. One thing that needs to be improved is your terminology. For instance, on a state return you advised that a "worksheet" must be included in submittal. There was no "worksheet". It was titled as a "Schedule". To resolve that discrepancy cost me 45 minutes of my time. Also, other descriptions of items were very vague and required more independent research. I feel your program writers could do a better job in that department.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from East Tennessee
Verified Purchase:Yes
I have used H&R Block tax software for over a decade now. It works well, and makes the task of filing relatively easy.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock